What we stand for
We are the leading scale player in a specialist market – maternity and nursing wear – and we have 18 years of experience behind us doing this and nothing but this.
But what we do at Seraphine is more than just fashion and clothes. We help women feel confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy and during pregnancy, whilst providing them with product innovations that make motherhood a breeze.
What we’re delivering
We are highly international (more than 2/3 of our sales are from markets outside of the UK) and highly digital – we were an early embracer of eCommerce and the channel now represents 90% of our revenue. We’re also a digital marketing machine: acquiring customers profitably from first order, with more than half returning for a second order during the current pregnancy and more and more coming back to us again when the family grows further. This all contributes to market leading profit and product margins and our double-digit growth rates across the world put the rest to shame.
But we’re just getting started. With plans to roll out another 3 markets in the next 12 months and to add more acquisition channels, we’re really in the sweet spot. We have significant momentum – but we’re still small enough that you’ll see your impact every day.
Our Culture and Values
Always motivated by new innovations in technology – we are a close knit team of driven and ambitious individuals. Fuelled by the success of achieving market leading results, we place great importance on resourcefulness and dependability and encourage inquisitive questions that challenge us see things from all perspectives.
We do what we love and push the boundaries on a daily basis – you need to be excited for that. We foster the habits of go-getters and are always in search of exceptional people from various walks of life, with diverse experiences to join our team.
Purpose of the role:
The Digital Partnerships and Wholesale Assistant will provide support to the Digital Partnerships and Wholesale team to successfully drive and achieve the sales objectives in line with the delivery of the digital wholesale trading strategy.
The Digital Partnerships and Wholesale Assistant will be responsible for the listing of products online across all our ecommerce partners accounts as well as maximising sales via product optimisation, commercially planning and trading products through partners accounts. They will assist the Wholesale and Digital Partnerships Team on all sales campaigns, own daily tasks to support partner companies, and will be the key contact for e-commerce wholesale accounts.
Main Duties and Key responsibilities:
- Assist on weekly trade reporting, producing reports that highlight bestsellers, category performance and website trends to help make informed decisions to improve the website and maximise sales. Analyse sales reports and be prepared to offer suggestions based on customer need and availability
- Responsible for managing all imagery and content information across partnership and wholesale sites
- Managing product set up process from start to finish, uploading, enriching, and maintaining products on partners and wholesale website, liaising with relevant teams to ensure deadlines are met
- Set-up, maintain and manage individual client Buy Plans
- Conduct daily site checks to ensure product listing pages are optimised and most relevant products are displayed
- Responsible for assisting in hitting weekly and monthly targets
- Develop close working relationships with the operations and customer service team to track and maintain product availability, be able to communicate shipping status to Digital Partnerships and Wholesale Clients
- Review and update the Digital Wholesale partners sites on a weekly basis to ensure a consistent customer experience and identify content and refresh opportunities
- Responsible for all on-site copy and product attributes, providing digital and wholesale partners completing attribute templates and providing digital wholesale partners with all data as needed
- Assist with showroom set ups, and breakdowns and become familiar with the showroom and product groupings
- Liaise with and build a close working relationship with the key stakeholders across Product, Merchandising, Creative, Customer Service and Operations
- Work with the team to deliver the online customer journey strategy, utilising tools to optimise onsite search, product features, filters, and attribution
- Provide ad hoc support to the team in the delivery of duties and project milestones aligned with overall digital trading strategy
- Liaise with and build a close working relationship with the key stakeholders across Merchandising, Creative, Buying, Customer Service and Operations
- Assist Trading Director in day to day running of Seraphine Retail stores
Requirements
- Some work experience in fashion /retail / ecommerce
- Good use and knowledge of Excel
- Some admin experience
- Highly attentive and has an eye for detail
- A quick learner
- Excellent communicator and collaborates across departments
- Strong problem-solving skills and is keen to find solutions to given challenges
- Is a self-starter who is highly motivated and enthusiastic
- Takes pride in their work
- Proactive as well as reactive
- highly organised, with excellent time management skills being able to work to tight deadlines
- Approachable and friendly - works well in a team
- Good use of initiative and wants to progress
- Good command of the English language both written and spoken
- French language would be a helpful skill
This position would suit someone who has a passion for fashion and some previous experience in retail and proficiency in Excel.
This role will be 3 days a week in our W1 office and 2 days from home.
Benefits
- Life Assurance
- Income Protection
- Health Cash Plan
- Holiday entitlement – 23 days excluding bank holidays (with one additional day per year of service)
- Birthday day off
- Discretionary Company Bonus Scheme
- Enhanced Maternity/Paternity Scheme
- Family friendly policies
- Staff discount policy (50%)
- Salary Exchange Benefits:
- Pension Scheme - 5% employee and 3% employer contribution
- Technology
- Will Writing
- Holiday Exchange
- Workplace Nursery
- Gym Benefit
- Cycle 2 Work
- Discount Benefits:
- Gadget Insurance
- Cycle Insurance
- Cancer Screening
- Pet Insurance
- Lottie – Care Home Discount
- Health & Wellbeing Videos
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