Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety. You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team.
About Blackline
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company (TSXV: BLN)
Who are you?
You believe in a customer-focused company and want to be part of a team that provides world-class customer experiences. By ‘Going the extra mile’ you support your team to produce high-quality results to ensure our customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting our service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safety’s success in every detail of your day.
Requirements
- Process product sales orders accurately according to standards
- While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers • Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
- Be an example of professionalism and high standards.
- Meet customer care goals and service levels for an exceptional customer experience.
- Identify areas of improvement and work with leaders to develop solutions and implement change.
- Handle shipping disputes and rush orders.
- Escalate customer discrepancies and provide suggestion on areas of improvement.
- Process credit card payments.
- Collaborate with finance regarding customer invoicing or credit disputes.
- Understand order processing and return procedures and policies.
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