At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.
We are currently seeking a Virtual Branch Manager to join our Retail team. The Virtual Branch Manager is responsible for managing people, customer experience, sales management and the support of virtual and digital capabilities.
A successful candidate will have:
- Problem resolution and analytical skills
- Strong attention to detail and time management skills
- Exemplary customer service experience
- Confident and articulate communications skills
- Initiative and strong work ethic
- Ability to coordinate multiple tasks and priorities with successful completion
- Ability to effectively build and maintain relationships with Emprise associates, external partners, and professional contacts
- Proficient in utilizing various software tools, mobile devices, and virtual communication platforms for effective workflow and collaboration.
- An understanding of and commitment to our values
- Attitude and aptitude to engage in continuous development
Essential functions of the role:
- Coach and mentor team members to be proficient in their job role and successful in reaching their career goals.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth within the virtual banking team
- Lead team to deliver an exceptional customer experience according to benchmark standards through multiple channels, including, voice, text and video
- Review and monitor multiple dashboards, reports and surveys to identify behavior trends, product gaps, and friction points to improve and grow customer digital banking relationships
- Coach team to identify new prospects and drive expansion of customer relationships by understanding customer financial goals and priorities and discussing relevant solutions
- Ensure team demonstrates an up-to-date and comprehensive knowledge of all bank products, services, policies, and procedures
- Responsible for monitoring fraud and mitigating risk associated with digital applications
- Recommend changes needed to improve processes, systems, organizational capability/ capacity, and customer satisfaction
Requirements
- Bachelors degree required or level of education, that together with industry experience enables the applicant to meet the job requirements
- 3+ years of management or leadership experience in financial services
- 2+ years of experience with customer based digital platforms
- Proficiency with large server based applications and typical desktop software
- Proven experience in virtual banking operations with a focus on video and ITM transactions is preferred
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
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