Company Description
Sopra Banking Software are a certified 'Great Place to Work'!
By joining the Sopra Banking Software team you will enjoy a market competitive salary of £28,000-£32,000 and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.
Sopra Banking Software are proud to be an inclusive employer. This role is supported by flexible working, based from our Bristol office we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.
At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equality act.
As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.
Job Description
Do you have a passion for building and maintaining strong client relationships? Do you thrive in a fast-paced, innovative environment? Sopra Banking Software is looking for a talented and driven individual to join our team as a Client Relationship Manager!
As a Client Relationship Manager at Sopra Banking Software, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.
What will the role involve?
- Improving the overall customer relationship, delivering reliable administrative support and customer service
- Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
- Acknowledging customers promptly and treating them in a courteous manner
- Maintaining a working knowledge of each client and their business
- Producing documentation after any client meetings, summarising any additional actions required, including follow-up calls
- Communicate and represent client goals, requirements, and interests internally with production and development teams
- Work closely with account managers to help drive the strategic success of clients
- Maintain control systems to ensure accurate representation of client health
- Manage each customer’s backlog, accurately set expectations and deliver to timelines
- Lead client account review meetings and ensure preparation for the meetings has been completed before the meeting
Qualifications
- Excellent interpersonal skills, able to communicate with a wide range of people
- Strong customer service ethic
- Work well in a team setting
- Reliable and ethical, respecting customers’ confidentiality
- Strong decision-making skills and the ability to take the lead
- Ability to manage risk
- Proactive, highly self-motivated, and organised
- Flexibility as there may be travel involved
- Comfortable approaching people
- Good numeracy skills
- Ability to understand complex technical concepts and explain these in simple terms
- Able to run basic Linux commands
- One to two years’ experience in a customer facing, or similar, role.
- We would also be interested in hearing from individuals with relevant University degrees who would like to start get first-hand experience in a customer/operational role.
Additional Information
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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