Company Description

Job Description

• Responsible for coordinating, gathering, and entering data from credit applications and reports into computerized system, verify bank and gaming history information allowing Guests to utilize their credit line.
• All duties are to be performed in accordance with departmental and Wynn/Encore Hotel Casino’s policies, practices, and procedures.
• In addition to investigative responsibilities general office skills are necessary
• Performs other related duties as assigned.
• Assist guests with face-to-face interactions (front of house)
• Interact with internal/external casino departments to obtain/share gaming information to process for creditworthiness
• Ability to navigate and operate multiple system applications
• Ensure compliance with Title 31 and AML/SARC compliance policies and procedures
• Capability to work in a smoking environment
• Uniformed position

Qualifications

• Must be 21 years of age.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• High School diploma or equivalent is required.
• Provide superior customer service by phone or in person.
• Must be able to maintain confidential information at all times
• Ability to work varied shifts, including nights, weekends, and holidays
• Working knowledge of gaming regulations
• Previous experience working in a large, luxury resort setting
• Ability to effectively communicate in English
• Excellent customer service skills
• Preferred experience with financial institutions

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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