Company Description
- Location: Maidenhead
- Salary: Competitive
- Contract Type: Permanent, Full Time
- Hours: 08:30 – 17:00, Mon - Fri
- Working Style: Hybrid (Remote and Site Based)
Job Description
What does a day look like for you here?
You will be the one-stop solution expert, swiftly diagnosing and resolving incidents in the infrastructure queue. Armed with the skills of an Infrastructure engineer, you will tackle every incident with precision. You will seamlessly update service requests in the Daisy IT Service Management System. Prioritising user needs will be your second nature, aligning seamlessly with your knack for setting priorities according to defined statements. Every Service Request raised via the Service Desk will get a thorough validation from you. In the face of critical incidents, you will escalate and update the Service Desk Supervisor or Customer Service Account Manager. You will ensure effective call closure with users at the point of resolution or gracefully pass the baton to the Service Desk Analyst for the "3-strikes" process when needed.
Qualifications
So, what are we looking for?
Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. You’ll join a workforce of over 1,000, all with incredible skills. Specifically, we look for the following from a Field Service Infrastructure Engineer:
- Ability to craft Knowledge Management articles.
- Deliver a top-notch, professional, and proactive service to both internal and external clients.
- Elevate communication standards, ensuring excellence in verbal and written exchanges while adhering to company document release policies.
- Be the guardian of information security, ensuring confidentiality is never compromised.
- Uphold Quality Assurance standards at all times.
Additional Information
Who are we?
We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
Did we mention the perks?
Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.
We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!
Your benefits will include:
- Hybrid Working: Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working.
- Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
- Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
- Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day way, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
- Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
- Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.
Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
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