Job Description
- Location: Home or Hybrid
- Salary: Up to £32k per annum
- Car Allowance: £5k per annum
- Contract Type: Permanent, Full Time
- Working Pattern: 37.5 hrs per week, 8:30 – 17:00, Mon to Fri
What does a day look like for you here?
Working on a home or hybrid basis from our Manchester office, you'll act as a single point of contact for your assigned customers answering any questions that may arise and providing quick resolutions to any Service-related issues. You'll be the go-to person for managing contracts, ensuring everything runs seamlessly in line with the contractual agreements, identifying any gaps or risks, and then addressing them as needed.
To help stay on top of things, you will hold regular Service review meetings with your customers and present your well-prepared data analysis. Regular reporting will also be required, you'll prepare and share Service Management Reports to further drive improvements, ensuring our customers remain happy with the services they are receiving. You’ll act as an internal and external ambassador, efficiently handling customer queries and regularly liaising with our suppliers and internal colleagues.
This is an excellent opportunity if you are seeking a role which can offer a health work-life balance. If successful, you will have the option to be fully home based or work on a hybrid basis from our Manchester (M16) office.
So, what are we looking for?
Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have previous experience in a customer facing role and be 100% committed to providing an outstanding customer experience. You’ll be a strong communicator with the ability to engage with and influence various stakeholders. Strong product knowledge is also essential, so you’ll need to be willing to maintain your product knowledge for both our current and future offerings.
You should also have:
- Experience within a customer facing role.
- Knowledge or experience with IT / Managed Service / Telecoms industry.
- Proficient with Microsoft Office applications.
- Valid UK Driving License
Who are we?
We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
Did we mention the perks?
Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.
We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!
Your benefits will include:
- Home or Hybrid Working: Work should work for you, so you’ll have the opportunity to work on a home or hybrid basis. If hybrid working isn’t for you, you also have the option to work fully on-site instead.
- Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
- Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
- Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day way, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
- Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
- Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.
Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
169 jobs found