Company Description
Who are we?
We’ve been providing high quality end-to-end IT solutions since 2001 and are now one of the largest providers of Communications and IT solutions in the UK. Think of us an extension to our customers’ IT departments, helping them to optimise their technology. We provide a wide range of solutions and services which makes us an ideal choice, regardless of where our customers stand in their digital journeys or the scale of their requirements. We are also 100% committed to building and maintaining exceptional relationships with our customers and strive to consistently improve and develop in all aspects of our business.
What’s it like to work for us?
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
We care about our colleagues and strive to give them the support they need to be the best version of themselves. We ensure that work works for you by offering flexible working, hybrid/home-based working styles (where possible), holiday purchase schemes, health & wellbeing programs, free day of annual leave for birthdays and more.
Job Description
What’s on offer?
- Location: Home or Hybrid Based (Birstall WF17)
- Salary: Up to £40k per annum
- Contract Type: Permanent, Full Time
- Hours: 37.5 per week, 08:30 – 17:00, Mon - Fri
What you’ll be doing:
You’ll improve and manage Service Asset and Configuration processes in a big public sector project, making sure teams work together well for effective IT service management. You'll also team up with the ITIL Process Manager to enhance the overall ITSM framework.
Ideally, you will have experience in process ownership, complex service delivery, and IT asset management. Strong leadership, communication, and attention to detail are also key to success in this role.
This is a fantastic opportunity if you are seeking a healthy work-life balance as we are offering a fully remote or hybrid contract. If you opt for a fully remote contract, there is a requirement to travel to our Birstall (WF17) and London offices for ad-hoc meetings. Currently, the team are meeting at our Birstall offices 4 days per month.
Some of the key responsibilities include:
- Setting process goals and strategy for Service Asset and Configuration Management.
- Establishing and managing a 3-tier process structure.
- Ensuring seamless collaboration between teams.
- Overseeing central tool integration.
- Driving process improvement in review forums.
- Monitoring and reporting on KPIs.
- Clarifying obligations for all stakeholders.
- Maintaining the configuration management database.
- Ensuring relevant KPIs are in place and functional.
- Participating in CMDB development and maintenance.
Qualifications
Preferred Skills & Experience
- External customer service ownership.
- Large-scale or complex service delivery experience.
- Process definition and enhancement expertise.
- ITIL MP or ITIL SP certification preferred, but at least ITIL Foundation V4 and 2 years of similar role experience required.
- Background in IT asset and configuration management.
Key Competencies
- Strong leadership and relationship-building.
- Excellent communication for effective team collaboration.
- Detail-oriented, organized, and assertive.
- Drive for accountability and results.
- Motivational positive attitude.
- Proficient in data insight and interpretation.
Additional Information
Some of the key benefits we offer include:
- Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
- Free Days – Free day of annual leave for birthdays and weddings.
- Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
- Home or Hybrid Option, we are offering a fully remote or hybrid contract for this role to ensure that work works for you.
- Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
- Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
- The Exchange – Online discount platform for more than 1,200 retailers.
Interested? Submit your interest today for review and consideration by our friendly Talent Acquisition Team!
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