Company Description
Who are we?
We’ve been providing high quality end-to-end IT solutions since 2001 and are now one of the largest providers of Communications and IT solutions in the UK. Think of us an extension to our customers’ IT departments, helping them to optimise their technology. We provide a wide range of solutions and services which makes us an ideal choice, regardless of where our customers stand in their digital journeys or the scale of their requirements. We are also 100% committed to building and maintaining exceptional relationships with our customers and strive to consistently improve and develop in all aspects of our business.
What’s it like to work for us?
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
We care about our colleagues and strive to give them the support they need to be the best version of themselves. We ensure that work works for you by offering flexible working, hybrid/home-based working styles (where possible), holiday purchase schemes, health & wellbeing programs, free day of annual leave for birthdays and more.
Job Description
What’s on offer?
- Location: Nelson
- Salary: Up to £22k per annum
- Contract Type: Permanent, Full Time
- Hours: 37.5 per week, 08:30 – 17:00, Mon - Fri
- Working Style: Hybrid (Home & Office-based Working)
Your key objectives in this role will be to provide outstanding front-line customer support to our valued Customers. Supported by our highly rated Service Desk Teams, you will answer queries and provide regular communication updates to customers via phone, our online portals and email.
This is an excellent opportunity if you are seeking a role with a forward-thinking company that offers a healthy work-life balance as you will be working 2 days from home and 3 days from our Nelson head office.
Some of the key responsibilities include:
- Providing top-notch customer service through different communication channels.
- Keeping records updated in our systems with precision.
- Working closely with Service Desk Teams to manage incidents and requests.
- Beating individual and team KPIs to make and keep our customers happy.
- Building strong relationships with customers, third-parties, and our team.
- Tackling customer challenges with dedication and perseverance.
- Collaborating with internal teams to meet broader business goals.
Qualifications
Preferred Experience
- Previous Customer Service experience.
- Basic understanding of Microsoft Outlook, Microsoft Word, Microsoft Excel and Web Browsers.
Key Competencies
- People-friendly and customer-focused.
- Team player with a positive 'can-do' attitude.
- Self-motivated and proactive in getting things done.
- Remains calm under pressure.
- Excited to learn and pick up new tech skills.
- Handles fast-paced environments with resilience.
- Knows how to plan and manage time well.
Additional Information
Did we mention the perks?
- Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
- Free Days – Free day of annual leave for birthdays and weddings.
- Daisy Grow and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
- Hybrid Based Working, A combination of home and office-based working to ensure that work WORKS for you!
- Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
- Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
- The Exchange – Online discount platform for more than 1,200 retailers.
Ready for the challenge? Apply today or contact our friendly Talent Acquisition Team for more information.
169 jobs found