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Administrative Service Clerk, Full Time, Days at Northwestern Memorial Healthcare
Palos Heights, United States
Job Descrption
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?Job Description
The Administrative Service Clerk reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patients First service standards.
- Provides leadership in Patients First, the Guiding Principles and AIDET standards through modeling behaviors and coaching others.
- Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
- Documents all patient interactions in designated platform(s).
- Completes other duties as assigned by Director or Manager.
- Adheres to NM, divisional and departmental quality standards.
- Identifies opportunities for and participates in process improvement activities.
- Ensure all documents are sorted appropriately.
- Thorough documentation to meet department standards.
AA/EOE.
Qualifications
Required:
- High school diploma or GED.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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