Company Description
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 850 employees and operating in 14 different countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.
Job Description
What will you be doing?
In a newly created role due to our continued growth, you will be responsible for retaining and re-engaging merchants that have declined in engagement with their Teya Partnership. Through a consultative and customer-centric approach, you will ask merchants the right questions to get a clear understanding of their current situation, understand the challenges they face and rebuild a relationship if necessary.
This role is key in growing our markets share in the UK and you’ll gain our merchants insight and trust so that you have an opportunity to showcase the full potential of Teya. Your day-to-day will consist of:
Inbound and outbound calls, in accordance with business needs
Design, develop and implement new retention strategies
Preventing merchants from ending the relationship with Teya through a consultative and educational led approached
Capturing the reasons why we haven’t been able to retain the relationship and merchants challenges to share with the wider business
Qualifications
What are we looking for?
You’ll be a self-starter full of new ideas who takes a proactive approach to their work
A true team player who brings a lot of energy while maintaining an empathetic and compassionate approach to your work
Demonstrated experience working with a high volume of calls either within an inbound or outbound environment
Experience working within a fast-paced target driven sales environment
Ideally you will have worked with Hubspot and have a basic understanding of GDPR compliance
Strong verbal and written communication skills
Additional Information
What can we offer you?
On top of your basic salary, you will be able to earn uncapped commission with typical on-target earnings of £35-45,000 in your first year
25 days of Annual Leave + Bank Holidays
Clearly defined career progression ladder and growth opportunities within the business
Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps
Extended and improved maternity and paternity leave choices
Private Medical and Life Insurance
Pension Scheme
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