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Customer Operations Coordinator - Hybrid at Bionic Services Ltd
London, United Kingdom
Job Descrption
By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
We are seeking a proactive and detail-oriented individual to join our team as a Supplier & Customer Operations Coordinator (Supplier Liaison Advisor). As the main point of contact between our customers and energy suppliers the successful candidate will be instrumental in identifying and addressing any discrepancies in outstanding contracts, suggesting process... improvements to enhance our operations, and ensuring high-performance standards.
You’ll also play a key role in providing training and development to sales and operational teams, helping to prevent recurring issues and fostering a collaborative, efficient work environment.
Working with our customers to gather any missing information necessary for a smooth transition to a new contract.
Providing training and development for colleagues in the sales departments and other operational teams to prevent recurring problems.
Collaborating with multiple teams and departments to ensure high performance and efficiency.
Joining our high-performing team in this department provides a fantastic opportunity for personal growth and training. Prior experience in a customer support, or administration role, where you successfully resolved customer enquiries and provided excellent service.
Exceptional skills in time management, attention to detail, and effective multitasking, allowing you to handle multiple tasks and deadlines simultaneously while maintaining accuracy.
Initial conversation with one of our Talent Acquisition Team
Online Assessment for Verbal & Numerical Reasoning, and objection handling
Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Private healthcare cover
Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach
Financial wellbeing
Auto-enrolled salary sacrifice pension scheme
Life assurance
Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
Cycle to work scheme
Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
Long service awards
Complete form below to directly Send your CV / Linkedin Profile to Customer Operations Coordinator - Hybrid at Bionic Services Ltd.
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Register Your Interest - Launch your sales career at Bionic at Bionic Services Ltd
Luton, United Kingdom