AutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizeable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate, and need to continue meeting the needs of our end users as we evolve our platform in a fast-changing environment.
AutogenAI is seeking a highly motivated and customer-oriented Customer Success professional to join our Enterprise team. You will play a key role in managing, engaging, growing, and renewing our Enterprise customers. You will build relationship with stakeholders at all levels of the organisation, act as a trusted advisor, and guide our customers in understanding how AutogenAI can help them meet their business objectives.
Responsibilities:
- Manage a book of Enterprise-level (£180K+ ARR) AutogenAI customers.
- Manage the entire post-sale customer journey, including renewals and up-sell opportunities.
- Work with sales to expand our footprint into new divisions and regions.
- Work with our Professional Services team to ensure that customers have a smooth onboarding experience.
- Build strong, strategic relationships with our top-tier customers, aligning with key stakeholders at every level of the business – from day-to-day users to the C-Suite.
- Develop strategic plans for ensuring customer retention and expansion.
- Lead scheduled check-ins and Enterprise Business Reviews.
- Understand how our customers are using our product, and how we can find ways for them to increase their return on investment.
- Be the voice of the customer when it comes to product feedback and feature requests.
- Collaborate with our Marketing team to support customer programmes and advocacy opportunities including case-studies and testimonials.
Requirements
- 5+ years’ experience in a B2B Customer Success role at a SaaS company.
- Experience working with and influencing C-Suite, C-1 and/or C-2 execs.
- Experience running a post-sales selling motion (e.g. renewal, up-sell, cross-sell).
- Proven track record of independently driving customer outcomes within complex enterprise customers in a high-touch environment.
- Proven track record of managing multiple accounts and work streams simultaneously with a high level of attention to detail.
- Exceptional communication and presentation skills.
- Experience working with and influencing cross-functional teams (eg. product and sales) to get things done.
- Comfortable in a fast-paced, ever-changing environment (previous startup or consulting experience preferred)
Desirable:
- Experience with AI software.
- Familiarity with the bid-writing space.
Benefits
· Competitive salary and bonus
· Meaningful equity
· Pension
· Hybrid-working company, with two office days in our beautiful London office.
· Flexible Working
· Unlimited Annual Leave (Yes, you read right!)
· A new Laptop
· And much more!
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