POSITION SUMMARY:
The Desktop Support Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user's computer issues. We support the IPG Corporate office adhering to solid desktop software and computer hardware standards. As a result, the intern is expected to perform in a most professional manner.
ESSENTIAL FUNCTIONS:
- Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD)
- Installs software and/or hardware peripherals, apply security patches and anti-virus updates
- Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
- Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
- Support end users remotely by responding email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Performs related duties as assigned or requested
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
- Experience working with Mac OS X and Windows 7, Windows 10, MS Office, and computer software and hardware equipment
- Strong analytical skills along ability to solve semi-routine computer related issues
- Experience in troubleshooting hardware, software, network and remote access problems is desirable
- Applicant must be enrolled in college and working toward a bachelor's degree at the time of application
- Some help desk or desktop experience a plus
SALARY RANGE:
The salary range for this position is $16 to $18. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
IPG is an equal opportunity employer and we value diversity, inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.
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