Sunlighten is seeking a Senior Sauna Installation Specialist to join our growing installation team. This role involves nationwide travel to expertly install our cutting-edge infrared saunas and deliver top-tier on-site support to Sunlighten's clients. As a key member of our installation team, you'll assist with installation projects from conception to completion, overseeing both intricate custom saunas and standard cabin installations. Proficiency in technical operations, mechanical aptitude, and proficiency in construction are imperative for this role.
Beyond hands-on installation, you'll play a crucial role in managing installation coordination, shipping logistics, and installer travel arrangements. Client consultations and team leadership are also integral aspects of this position, requiring proactive problem-solving, exceptional organization, and effective team direction.
This leadership role entails significant travel, with up to 50% of your time spent on the road. Flexibility in scheduling, including irregular days and hours, is necessary to accommodate client timelines. At Sunlighten, we prioritize the growth and development of our team members, offering comprehensive on-the-job training to ensure your success in this expanded role. Join us in revolutionizing the wellness industry and making a meaningful impact on people's lives.
For over 20 years, Sunlighten has been the leader in infrared saunas, which have been shown through clinical trials to help people feel better and achieve their health and wellness goals. Because the health and wellness industry is on pace to generate over 4 trillion dollars globally this year, Sunlighten continues to grow rapidly. We are expanding in new markets globally and our teams are constantly improving and developing our product line. We here at Sunlighten have the lofty yet simple promise to help people feel better and do more of what they love. It’s what drives us every day.
Duties/Responsibilities:
- Installation, repair, maintenance and support of custom and traditional sauna cabins and their related equipment from start to finish
- Work independently at our customer’s homes and in businesses as a trusted sauna installation expert
- Coordinate and oversee all aspects of project management, including installation scheduling, team assignments, and ensuring adherence to timelines and quality standards
- Collaborate across departments to ensure delivery is on time to site to stay on schedule
- Establish customer communication channels for installation/repair timelines
- Take responsibility for direct communication with customers regarding project specifics, changes, or updates to ensure a transparent and trustworthy client relationship
- Direct communication with customer for installation/repair timelines
- Manage own company paid travel arrangements including airfare, ground transportation, hotel, meals, etc.
- Oversee and manage all logistics related to team travel arrangements, including airfare, ground transportation, hotel bookings, meals, and any other necessities, ensuring trips are cost-effective and meet project schedules
- Procure, maintain, and oversee the allocation of company-provided tools and equipment, ensuring all team members have the necessary resources to perform their duties to the best of their abilities
- Develop and implement strategies for continuous improvement in installation processes, team performance, and customer service
- Act as a liaison between the installation team and the Customs Director, providing regular project updates, feedback, and recommendations for enhancing team effectiveness and customer satisfaction
- Additional responsibilities as assigned by Customs Director
Requirements
- Effectively self-manage travel plans, installation timeline, and communication with clients and Sunlighten team members
- Operate a variety of standard hand-tools needed for installation
- Represent Sunlighten professionally, honestly, and ethically in all business matters and concerns
- Ability to work irregular hours – evenings and some weekends
- Carpentry experience and great understanding of woodworking and hand tools and ability to operate them safely
- Multitasker that is goal and deadline orientated
- Electrical knowledge is a plus
Benefits
- Medical, Dental and Vision Insurance
- Life and Short-Term Disability Insurance
- Four Flexible Spending Account Options
- 401(k), with Company Match
- Profit Sharing
- Paid Time Off
- Professional Development and Tuition Reimbursement
- Private, Fully Equipped Fitness Center on site
- Associate Discounts on Saunas, Day Spa Services, and Related Products
Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
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