About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity:
We are currently seeking highly motivated individuals for a full-time position as an Operations Associate within the Booking, Quoting and Invoicing (BQI) team in Amsterdam. As a key member of the Flexport Europe operations team, this position offers a unique opportunity to improve Flexport’s current operating procedures and internal process with regards to shipment and client level financial performance, and help continue to shape the future of logistics. We are looking for candidates who are eager to take on this challenge, be part of our dynamic and innovative organisation, and make a lasting impact on the industry.
Role and Responsibilities:
As a BQI Global Operations Associate, you will:
- Improve the quality and accuracy of quoting and invoicing practices.
- Establish and enforce structural procedures for revenue management, and financial reviews.
- Own the performance reporting for your area of responsibility and specific line of business.
- Hold yourself to strict Service Level Agreement (SLA) expectations, providing clear verbal and written reports on performance and developing action plans as needed with regards to financial operations.
- Drive improvement around certain key metrics such as, quoting and invoicing on time performance (OTP), productivity and accuracy.
- Collaborate with cross-functional teams to troubleshoot financial issues, as well as act as an escalation point for risk mitigation and issue resolution.
- Identify process gaps and areas for improvement, analyse root causes, and drive strategic initiatives for improvement.
- Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned.
- Ensure all services are accurately quoted and priced in line with pre-established margin policy guidelines.
- Ensure that all applicable charges are invoiced across all product lines.
- You will respond to client escalations, partnering with Account Management teams to solve client issues quickly and ensure smooth operations.
- You will keep a close pulse on client financial health, reporting on client financials and ensuring the consistent payment schedules are adhered to.
- Conduct financial audits and deep dives into revenue recovery opportunities.
What we offer:
- You will work in a beautiful office in the city centre of London with a modern office equipment and a first class connection to the public transport system of London
- You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
- We invest in your personal and professional development by offering you internal and external trainings
- During regular team events you can have a lot of fun with your teammates and connect with them besides of your working day
- We have a football table and different gaming consoles in the office and on top free drinks, snacks and lunch.
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport centre stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
At Flexport, our ability to fulfil our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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