Purpose of the role:

·         To work as part of a people-focused security team, for an evolving physical security program.

·         Assist in the daily running of the physical security program to protect people, assets, data, and the banks reputation.

·         To be an integral part of the team, providing a first-rate service to the bank’s customers. This includes, but is not limited to, dealing with customers who visit the bank, OOH customer calls and events.

The value you will add to our customers:

·         Be the point contact for all OOH customer calls ensuring we deliver an equivalent level of service to that of the banking operations team for which we are supporting.

·         The role holder will provide a safe and secure environment for customers who visit the bank and secure and assets within.

·         Support the security supervisor to ensure a consistently high level of service is maintained.

Role Responsibilities:

Physical Security

·         Protect people, assets data and the banks reputation

·         To maintain the security of all the banks premises

·         Monitor the banks security control room responding to alarms and actioning events accordingly

·         Issue and revoke access badges as required

·         Update access credentials as required

·         Support cashiers with safe keeping

·         Record and escalate all security incidents as they occur

·         Act as a fire warden in the event of an activation

·         Support the delivery of the banks clear desk policy

·         Carry out patrols

·         Provide support at events

·         Update site instructions

·         Support reception team with signing in visitors

·         Manage car park

·         Highlight health and safety risks

·         Provide support and assistance to the partners

OOH Customer Calls

·         Handle and respond efficiently to all customer phone call; identifying and assessing customer needs to ensure high levels of customer service.

·         Assist with fraud prevention through the adequate verification of all customer instructions received via the ID&V Matrix

·         Ensure customer records are updated and maintained through the effective adoption of CRM.

Key Applications Used:

ABC                      Freemind         TSA                 Activebank

Prime                     CRM                DES                 VASCO

Knowledgelake       Outlook

We may request that you undertake alternative activities which (still within Facilities) are not specific to the tasks outlined within this role profile.  This is to allow us to collaborate and meet customer demand in all areas of the function.  This will be for a defined and limited period and full training will be provided to you where this need is identified.

Requirements

What you will bring to the role:

·         Experience of working in a modern security control room operating electronic security Systems including CCTV, access Control, intruder alarms, fire alarms and Intercoms.

·         Previous experience of working in a high-end corporate security environment.

·         Experience of conducting internal and external patrols.

·         Strong PC’s skills including use of Microsoft packages.

·         Display the highest standard of personal presentation.

·         The ability to maintain written logs to support the management of 3rd party SLA’s.

·         The ability to write statements for external agencies.

·         Ability to work in a close team, with an appreciation of the values and ethos of the bank.

·         Highly proficient in spoken and written English.

·         Good numeracy skills.

·         The ability to work under pressure in challenging situations.

·         Comfortable working independently or as part of a team.

·         Ability to identify areas for process improvement and change.

·         Excellent customer service skills with high expectation from both internal and external customers.

·         The ability to adapt to new systems and processes

Necessary experience or qualifications:

Qualifications desired:

·         SIA Door Supervisor, CCTV operator, Security Guard

·         Valid first aid certificate

·         BTEC Level 3 security qualification

Required:

·         Minimum of 3 years’ experience working in the corporate security sector

·         Right to work in the UK and a checkable work history

·         No current criminal convictions

Benefits

• 25 DAYS OF HOLIDAY (Work Level 1)
• 20% NON-CONTRIBUTORY C.HOARE & CO. GROUP PENSION PLAN (CHIPP)
• GROUP LIFE ASSURANCE
• GROUP INCOME PROTECTION
• SEASON TICKET LOANS
• PRIVATE MEDICAL INSURANCE
• SUBSIDISED STAFF DINING ROOM
• CHARITABLE DONATIONS/ GIVE AS YOU EARN
• EYE CARE
• FLEXIBLE BENEFITS
• ADDITIONAL ANNUAL LEAVE
• COMPUTER PRODUCTS
• CHARITY DAYS
• CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
• CYCLE TO WORK
• DENTAL INSURANCE
• PERSONAL ACCIDENT INSURANCE
• TRAVEL INSURANCE
• VEHICLE BREAKDOWN COVER
• ELDERCARE
• WORKPLACE NURSERY SCHEME
  

Supporting Your Recruitment Experience

If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask – we don’t want our hiring process to be a barrier for you.

Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic