You are responsible for delivering an exceptional, right first time, service to our clients in line with the client’s contractual requirements and ITGs own KPI’s. Providing both strategic and operational leadership to the print team to deliver customer service excellence. You will work closely with the Integrated AD and BD to actively promote the full ITG offering to deliver continuous improvement initiatives and develop the account.
What I need to do:
- You will need to build and maintain positive working relationships with key stakeholders/decision makers to ensure your team fully understands the client’s strategy, aims and goals enabling ITG to deliver the best service.
- Professional adherence of all processes and best practice to ensure every project is produced impeccably, is right first time, every time and is always on-time.
- Respond to all client requirements within the designated SLA frameworks.
- Accurately maintain account activity status reports to formulate meaningful monthly packs to be able to present to both the client and to ITG to monitor account performance and client priorities.
- Responsibility for the print P&L, you must optimise the commercial benefits from the customer to ensure maximum profitability whilst remaining with client’s commercial agreements.
How will I succeed:
- A partnership approach to working with the client; you must be able to manage their expectations for project delivery - don’t be afraid to challenge constructively.
- Build positive and professional working relationships with your colleagues and internal customers to enable smooth transition of all processes.
- Educate your account team to obtain accurate information from the customer to formulate full and accurate briefs.
- Regular 1:1s with your team to identify any additional training needs to make sure the team are always at the for front of knowledge for the client.
- Understanding print, digital, creative and artwork and the challenges that come with these specialist disciplines to be able to manage client expectations from the offset. Additional understanding in other marketing functions advantageous.
- Manage the account financials (invoice appropriately, manage debt, chasing POs)
- Clear objectives to be set annually as part of the PDR process will help focus on the specific priorities for your account.
Requirements
What I need to know:
- Strong understanding of POS and Retail space.
- A service minded approach with proven customer management skills
- Experience of creative/ art-working/ print processes
- Second-to-none project management & organisational skills – you will be operating in an environment of ever-changing priorities.
- Good problem-solving skills, especially under pressure
- Strong written, oral and interpersonal skills
- Experience of POS within a retail/FMCG/hospitality business
- Highly numerate and commercially aware
- Computer literate with good knowledge of excel.
What I need to show:
- A highly visible and inspiring leader
- Consistently demonstrating customer centric, clear thinking, strong commercial acumen
- High attention to detail
- An engaging approach to working with internal colleagues and external teams.
- Able to set your own agenda, identify new opportunities and spot potential issues before they happen.
- That you understand your client, taking a brief and executing it brilliantly at all times.
Benefits
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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