PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation.
We are a small, well funded company that services some of the biggest names in the country and are currently looking for people to join our exciting team.
What you'll do
Support across the Customer team for all customer success management matters, including things like:
- Learning to understand the needs, goals, and issues each customer faces & assisting our team in delivering with excellence
- Participating in meetings with customers, keeping notes and tracking actions
- Project coordination including data entry & task management
- Preparation of customer related communications
- Assisting with discovering & implementing improvements to customer experience
- Working with the Product team to inform prioritisation decisions
- Working with the Growth team to assist through the sales pipeline
- Other ad-hoc tasks & projects when the need arises
Requirements
Ability to empathise with our business customers to understand & advocate for their needs
- Great attention to detail
- Excellent time management & organisational skills
- Solid experience with G-Suite or MS Office
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Preferably - Bachelor degree in Business Administration, Sales or relevant field
Level of Experience
This is a junior role with the potential to develop into a Customer Success Manager over the long term, or alternatively remain as a support role. There is no requirement for previous job experience, but equally we welcome applicants with previous experience if the role seems suitable for your aspirations.
Benefits
We are a young scale-up with plenty of space for career development. You will be given every opportunity to learn and grow in a fast paced, growing company. We like to be social by having team lunches, dinners and our quarterly strategy sessions usually involve great social and cultural events.
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