Company Description
Colliers is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.
We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.
For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.
Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).
Job Description
SuccessFactors / SAP S/4 HANA Core Solution
- Supporting the maintenance of the SAP SuccessFactors and S/4 Platform, and its modules, interfaces, including role-based permissions.
- Acting as a bridge between technical teams, business, and developers to expedite development and create better products and services.
- Troubleshooting and resolving system issues and incidents by Investigating and resolving functional, configuration and data related issues.
- Providing 3rd line technical support and liaising with core product supplier (SAP) as well as any Application Management Service retained to ensure expert line resolution.
- Performing root cause analysis in conjunction with wider platform support team for production errors.
- Maintaining a prioritised backlog of platform enhancements in conjunction with SMEs
- Collaborating with colleagues to conceptualize, develop, and release software changes.
- Ensuring requirements and analysis aligns to Architectural standards, blueprints, and Colliers IT strategy.
- Producing business analysis deliverables using relevant documentation styles in line with Colliers standards and using appropriate tools
- Contribute to the Identification and management of technical projects necessary to ensure required and established service levels are maintained.
- Support design and implementation of system integration solutions.
- Updating technical documentation to ensure it is kept current and in line with configuration changes made.
- Conducting quality assurance to ensure that the software meets prescribed guidelines.
Collaboration and Stakeholder Management:
- Engage with key stakeholders in EMEA on the operation of the platform and future direction.
- Work closely with the SuccessFactors and ERP Programme Team (and Implementation Partner) as additional countries are on-boarded to the platform. Ensure documentation is sufficient from a support perspective to transition into live Service – particularly in relation to agreed localisations or customisations.
- Communicate progress, challenges, and recommendations to project stakeholders and senior management.
- Strong organizational skills and a willingness to get fully involved / immersed in improving Colliers IT Services to customers.
Technical Expertise and Troubleshooting:
- Demonstrable technical knowledge of SAP S/4 HANA and SuccessFactors.
- Ideally having worked with SAP for five to ten years through a combination of implementation and support roles.
- Assist the business users with the SAP functionality and participate in the review of business processes and system integration challenges.
- Have a systematic approach to capturing / documenting and delivering new business requirements. Confident in running business-facing workshops to ensure configuration changes are understood.
- Experience with SDLC, agile development methodologies and JIRA.
- Development of test artefacts / scripts to ensure new areas of functionality or configuration changes go through structured test cycle (unit, integration, user acceptance).
- Production of knowledge-based articles and training materials to drive adoption of the Platform and /or address common problems raised via 1st line support.
- Providing ad hoc remedial training and consulting to business super users / SMEs as required to address operational issues / problems and ensure correct system usage.
- Stay updated on industry trends and emerging technologies related to SAP and on-going professional development and relevant certification.
Qualifications
Qualifications and Personal Attributes:
- Bachelor’s degree in computer science, Information Technology, or a related field such as Business Analysis (or equivalent practical experience).
- Minimum of 5 years’ experience in SuccessFactors / SAP S/4 HANA (ideally with certification in core modules)
- Minimum of one End to End implementation – ideally across multi-countries / geographies.
- Knowledge and experience of SAP ASAP delivery methodology
- ITIL Certification (desirable)
- Understanding of business processes related to Core HR and Finance
- The candidate must have strong consultative skills, be self-directed, and be capable of working with minimal supervision in a dynamic work environment.
- Must demonstrate commitment to customer service and continuous improvement of processes and procedures to enhance service quality, service delivery, and support.
- Excellent communication and stakeholder management skills.
Additional Information
At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.
What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.
About You
You are an expert.
You collaborate.
You invest in relationships.
You are enterprising.
You do what’s right.
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