Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland
Job Description
The role of a Senior Estates Manager is an estates management role for a commercial property estate comprising multiple offices. The purpose of this role is to provide an efficient and effective administration service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.
The core responsibilities of the role will include but is not limited to:
Reporting into the Lead Estates Manager or Account Director (account depending), an Estate Manager assumes a greater degree of independence in planning and executing their role and is a key talent pool within the organisation.
- To be the key point of contact for the site management of the estate
- To support the development and execution on key real estate strategy initiatives
- Identify, maintain a register of and report property related risks to the client team
- Identify opportunities to enhance asset value and minimise operational property expenditure
- Review and quality assure reporting and recommendations from specialist subject matter experts
- To carry out routine Lease Advisory and Agency work
- Undertake inspections of property and report on condition, risks and potential improvements
- Performance management of contractors and service providers
- Work with FM suppliers to ensure proper maintenance of Fire, CCTV and Security systems, Legionella, and other related H&S compliance procedures
- Lead the planning, development and monitoring of premises services
- Ensuring appropriate level of monitoring, supervision to the helpdesk
- Ensuring that there is the appropriate level of data, supervision and regular reporting on the H&S and Environmental performance
- Regular checks to ensure that the property files are up to date
- Regular liaison with tenants
- To be aware of ensure compliance with company and statutory requirements regarding health and safety, fire and hygiene
- To carry out any other reasonable management requests
An Estate Manager is recognised for their contribution as a business generator and executor, a manager and as a trusted advisor. A Senior Estate Manager at Colliers UK is entrusted with the organisation’s reputation and is expected to live its values.
Expertise & Professional Development
- You will inform our service offering and recommendations to clients, stakeholders and colleagues. (e.g. adapt pricing vs service offering, focus on services that provide the best client satisfaction, etc..)
Commercial acumen & enterprise
- You will be able to generate your own work and take responsibility for your pipeline of activity
- You always look to be productive and where you can add value to the business. (e.g. through cost savings and streamlining processes)
Innovative thinking & Agility
- You should be able think outside the box and take, a holistic view of your department and wider Colliers platform, to seek out improved ways of working/new client opportunities or solutions (e.g. recognise and exploit business development opportunities from clients)
- To ensure that cross-selling opportunities are identified and shared between the group
Communication & Managing Expectations
- You should have excellent organisation and communication skills, both oral and written
- You should communicate concisely and manage expectations effectively. (e.g. communicating timescales or potential delays/impacts on delivery, understanding priorities etc..)
Qualifications
Essential Skills
- Strong knowledge of Excel (to at least intermediate level)
High Quality Work
- You should not be afraid to ask clients for feedback as to how I/we can improve. You will mitigate all potential issues and implement solutions where necessary
Productivity & Efficiency
- You are able to work under pressure and to tight deadlines
- You will accurately scope out services/ project requirements to avoid unnecessarily revisiting work and manage expectations from the outset and throughout. (e.g. realistic timescales and project planning, assess all risks/ delays, etc..)
Collaboration
- You should be a team player and delegate tasks where appropriate
- You receive regular referrals from your colleagues and industry
- You will proactively cross-refer your colleagues’ services
- You will develop relationships that enable you to persuade and encourage.
Additional Information
Contributing to Colliers Success
- You will proactively seek opportunities to add revenue/save money and/or provide exceptional service. (e.g. new client/job opportunities, more efficient ways of working, cost savings etc..)
- To encourage, develop and consult with people within the Business Group to ensure that expectations are understood
Personal Development
- You will proactively take ownership for others’ business and professional development proactively giving and receiving constructive feedback
Professional Conduct & Integrity
- You should not be afraid to challenge where you believe there are questions of professional conduct or integrity
Diversity & Inclusion
- You will proactively look for ways that you can drive and promote the D&I agenda within my team, wider organisation, clients and supply chain
- You establish structures to prevent unconscious bias in people management, behavior and recruitment.
Community
- You will implement community initiatives within your team. You represent Colliers on community groups or at external events
- Visit and engage with regional office heads, and forge productive links with other departments
At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.
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