Company Description
Colliers is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.
We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.
For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.
Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).
Job Description
Join Colliers EMEA Technology Group as a Senior Application Support Specialist and become a key player in providing advanced technical support for a diverse range of applications. Your role will be crucial in maintaining software stability, performance, and functionality, resolving complex issues, and driving continuous system improvement.
Key Purpose: Ensure optimal performance and reliability of Colliers EMEA Technology Group's software applications. Focus on expert-level support and continuous system enhancement to align with organizational goals.
Key Responsibilities:
- Advanced Troubleshooting: Resolve escalated technical issues, analyze complex problems, and leverage in-depth knowledge of application functionalities.
- Multifaceted Application Support: Understand the intricacies of a diverse portfolio of applications, ensuring seamless integration and addressing compatibility issues.
- Incident and Problem Management: Manage incidents efficiently, prioritise for minimal business impact, and mitigate recurring issues through root cause analysis.
- Performance Optimization: Regularly monitor and assess application performance, implement optimisations, and recommend system enhancements.
- Collaboration and Knowledge Sharing: Partner with support teams, sharing insights to enhance overall capabilities, and document solutions for team-wide knowledge sharing.
- Vendor Interaction: Coordinate with third-party vendors for issue resolution and stay updated with software releases to ensure system compatibility.
- Documentation and Reporting: Maintain up-to-date documentation of applications and support procedures, and produce regular performance and improvement reports.
Qualifications
Qualifications:
- Experience in a third-line application support role within a multi-application environment.
- Profound knowledge of operating systems, databases, and programming languages.
- Exceptional analytical and critical thinking skills.
- Effective communication skills for engaging with technical and non-technical stakeholders.
- ITIL certification or relevant experience in IT service management practices is highly desirable.
Additional Information
Colliers Commitment: We are an equal opportunity employer, committed to fostering diversity and inclusion. We value the unique contributions of each individual and believe in the strength of a diverse team. We encourage applicants from all backgrounds to join us in cultivating an inclusive and innovative workplace
What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.
About You
You are an expert.
You collaborate.
You invest in relationships.
You are enterprising.
You do what’s right.
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