Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.
Job Description
We are seeking a highly motivated and results-oriented Product Operations Program Manager, Learning & Development (L&D) to join our growing team. You will play a pivotal role in optimizing and building our L&D knowledge base for product and data operations. You will oversee the development and execution of strategic L&D programs and drive continuous improvement through data-driven decision making. You will collaborate with cross-functional teams to ensure our L&D offerings are efficient, scalable, and meet the evolving needs of the organization.
Responsibilities
- Learning & Development Strategy: Develop and implement a data-driven L&D strategy and program aligned with product goals and user needs.
- Knowledge Management: Create and maintain a comprehensive knowledge base to empower Product team-specific and cross-functional users.
- Operational Performance: Monitor the health and performance of Product operations and data systems to troubleshoot issues
- Curriculum and Content Creation: Design and develop engaging eLearning modules, knowledge base articles, and other training materials utilizing adult learning principles.
- Tool Management: Manage and maintain eLearning platforms and knowledge base.
- Data Training: Design and deliver a data training program to improve data literacy across teams.
- Adoption Strategy: Collaborate across the Product team to develop and execute strategies that drive Product asset, data, and operational tool adoption across Product teams (e.g., Product Management, Product Marketing, User Experience).
- Delivery & Evaluation: Deliver training sessions through various methods (e.g., webinars, workshops) and evaluate the effectiveness of training programs.
- Continuous Improvement: Manage the process of continuous improvement within Product planning, operational process and routines across the Product and Technology teams to mature our processes for our customers and across the organization.
Qualifications
Required
- 5+ years of experience in Product Operations, Program Management, and/or Learning & Development
- Experience with designing and developing training materials for adult learners
- Strong understanding of learning principles and instructional design methodologies
- Experience with data analysis and the ability to translate complex information into actionable training
- Proficiency in eLearning authoring tools (e.g., Skilljar) and knowledge management platforms
- Excellent communication, collaboration, and presentation skills
- Ability to work independently and manage multiple projects simultaneously
- Strong analytical skills and a data-driven approach to learning
Preferred
- Experience working in a product-oriented environment
- Familiarity with our specific product or industry trends
- Experience with customer onboarding and user adoption strategies
- Experience with SQL, Tableau, and other data tools
Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership - We have a bias toward action and empower teammates to make decisions.
- One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
- Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Global Benefits
- Flexible/hybrid working
- Remote First Culture
- Health Care Coverage*
- Tuition Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness Reimbursement/Home Office Equipment*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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