Company Description
This is a hybrid role working from one of our London hubs 2 days per week.
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all about you..
Are you experienced in people operations with an excellent understanding of what ‘Great’ looks like for our employee experience and quality in everything the people services team delivers? This is the role for you! You’ll need to be seen as a role model for outstanding attention to detail, prioritisation and pragmatic problem solving, supporting the wider team to deliver quality standards.
We've created this role in our People Services team to be the role model for "gold standard" people services. This role is for an aspiring People leader, someone who is passionate about stretching their own development through supporting the drive for improvement within the People Services Team. The key things we're looking for you to demonstrate are:
- Good knowledge of People processes and associated legislation and rule including statutory payments, parental leave, right to work and employment terms and conditions
- Experience in HR Operations and administration
- Skilled in managing various forms of data and leveraging HR systems
- Skilled in using google suite (or similar applications) and a minimum basic level of excel/google sheet skills.
- Ability to role model and inspire others to deliver excellence in process, SLAs, data compliance and customer experience
- Strong written and verbal communication; naturally using a non-corporate, warm and optimistic tone of voice.
- Agile mindset, has the ability to keep multiple projects and tasks moving forward at once
- Willing to learn, challenge and develop both as an individual and as part of a team
- Ability to search for and deliver on process improvements, understanding what service our customers would benefit from
- Ability to take vague problems and translate the ‘need’ to action and deliver to a quality standard.
- Excellent collaboration skills
- Ability to create and continuously improve employee self-service HR materials and policy in a straightforward way, making sure there is easy access to our services.
We work together. Your team and the people you will work with…
You'll be joining a busy and buzzing People Services team. Headed up by our Senior People Services Manager, this team of 5 People Services Advisor are the front line of colleague service for the whole UW business (2,700+ employees).
You'll be part of a wider People team of experts including People Partners, Recruitment, Reward & Recognition, Learning & Development and People Change - there will be many pathways for you to develop your career,
We deliver progress. What you’ll do and how you will make an impact.
You’ll be responsible for the day to day delivery of employee changes and queries and fulfil an essential responsibility for the implementing accuracy checks, monitor trends and make improvement suggestions to the People Services team leader to enable regular and continuous improvement to our services.
You will also be expected to represent the People Services team leader when they’re unavailable.
In the day-to-day of the role, your responsibilities are;
- Review and respond to employee queries across the employee lifecycle. Including advising on people-related policy, processes and systems.
- Provide accuracy checks for People Services activities including, email quality, letter quality and system input checks.
- Retrospective case reviews of People Services workload to identify improvements across the team.
- Stand in for the People Services Team leader in meetings when they’re unable to represent the team.
- Work in collaboration with the People Support Team leader to create a clear action plan for upcoming team goals inclusive of communicating to People Support advisors.
- Work in collaboration with relevant Data Quality contacts to ensure a focus remains throughout the team, constantly aiming to improve quality metrics month on month.
- Pro actively challenging the status quo of all processes, taking ownership and / or providing guidance to process owners with the aim of providing a frictionless, compliant and efficient service.
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Share Options and a Save as You Earn scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Discount on our UW services and you get our coveted Cashback Card for free.
- A matched contribution pension scheme and life assurance up to 4x your salary.
- Electric Vehicle Salary Sacrifice Scheme
- Payroll giving so you can support a charity close to your heart
- Family-friendly policies, designed to help you and your family thrive.
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
- Free mental and financial wellbeing tools
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop and grow in your role.
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
This advert was brought to you by Claire Fennell. I’ll be your point of contact throughout the recruitment process. I love to chat so drop me a line on LinkedIn if you want to learn more.
Additional Information
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
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