Company Description
Job Location: Onsite - Ellesmere Port, Cheshire
Salary range: £23,400 - £24,829 per annum
SGS are the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
As an IT Support Specialist at SGS you will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal teams. You will be responsible for diagnosing and resolving hardware / software issues and offering top-notch customer service to our end-users.
Responsibilities:
- Provide technical support to end-users on hardware, software, and network-related issues.
- Diagnose and troubleshoot technical issues, both remotely and on-site.
- Install, configure, and maintain computer systems and software applications.
- Collaborate with other IT team members to implement and maintain security measures.
- Respond to IT support tickets in a timely and efficient manner.
- Document and update IT processes, procedures, and user manuals.
- Stay current with industry trends and advancements to enhance technical knowledge.
Qualifications
If you are passionate about technology, enjoy solving complex problems, and want to be part of a dynamic team, we invite you to apply for the IT Support Specialist position.
As an IT Support Specialist, you will demonstrate excellent problem-solving and communication skills, a customer-focused attitude and will be committed to delivering high-quality support.
Experience as an IT Support Specialist or similar role would be advantageous.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
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