Company Description
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
- Job Title: Operations Manager
- Job Type: Permanent
- Hours: Monday-Friday, 37.5 hours per week
- Salary: Competitive
We are seeking a highly skilled and motivated Certification Operations Manager to oversee the efficient and effective operation of our certification processes. The ideal candidate will have a strong background in operations management, a keen eye for detail, and a passion for ensuring the integrity and quality of our certification programs.
Key Accountabilities
- Manage day-to-day operations of the certification process, ensuring accuracy, efficiency, and compliance with industry standards and regulations.
- Develop and implement policies, procedures, and quality assurance measures to maintain the integrity and credibility of our certification programs.
- Collaborate with internal teams, including exam development, marketing, and customer support, to streamline processes and improve the overall certification experience for candidates and stakeholders.
- Monitor key performance indicators (KPIs) and performance metrics to track operational effectiveness and identify areas for improvement.
- Lead a team of certification coordinators and administrators, providing guidance, support, and professional development opportunities.
- Oversee the scheduling and administration of certification exams, ensuring proper proctoring and security measures are in place.
- Serve as the primary point of contact for certification-related inquiries and escalations, resolving issues in a timely and professional manner.
- Stay abreast of industry trends, best practices, and regulatory changes affecting certification operations, and recommend adjustments to policies and procedures as needed.
Qualifications
- Relevant professional qualification/membership of industry body
- Full Driving Licence for use in the UK
Skills, Knowledge, and Experience
- Leadership and people management (experience in leading technical teams will be an advantage)
- Ability to execute a strategy and translate it into defined actions
- Familiarity with the UK Certification industry, UKAS and other regulatory requirements.
- Customer focused with ability to develop strong client-supplier relationships
- Good understanding of Certification audit and certification systems
- Ability to manage and improve business performance, in an environment that requires a high level of flexibility where there are often conflicting priorities, accuracy and complexity
- Strong commercial and business acumen
- Excellent communicator, including the ability to build effective and positive relationships with team members and internal and external customers of all levels
- Strong interpersonal skills and collaborative in style
- Strong verbal, written and presentation skills
- Commercially astute, including experience of managing a profit and loss accounts
- A proven track record in successfully growing a business to meet challenging commercial targets
Additional Information
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
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