Company Description
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
- Job Title: Customer Services Manager
- Hours: 37.5 hours per week
- Job Location: Cambridge - Bar Hill
Main Purpose of Role
- To manage the Customer Service function within SGS – Cambridge Food Division to continue to provide industry leading and customer centric service.
- Your role will provide leadership for the customer services and retail teams within the business, and provide our clients with professional and responsive service for queries and complaints, as well as providing a comprehensive technical advice and consultancy service.
Key Accountabilities
- Leading the customer service and operational administration teams:
- Ensuring that training and cross training is completed, documented and of a high standard
- Management of staff absences and cover, as well return to work interviews
- Recruitment of customer services and associated team members
- Undertaking appraisals and performance management for the team
- Management and development of processes and procedures used within customer services to make sure that both client and company needs are met, as well as ensuring compliance with relevant quality requirements.
- Developing and review of customer focused KPI’s, highlighting and communicating trends and issues to stakeholders.
Qualifications
Essential
- Experienced manager of leading multidisciplianry teams.
- Effective interpersonal, teamworking and time management skills.
- Experience of leading a successful customer services team.
- Experience of managing change.
- Full, current, valid UK driving licence.
Desirable
- Scientific background
Additional Information
*******For those with allergies, please be advised that the food tested in the laboratory is likely to contain these ingredients: milk, eggs, wheat, soybean, peanuts, tree nuts, fish, and shellfish*****
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
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