Company Description
SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. We provide the world’s most comprehensive range of integrated inspection, testing, certification and advisory services, powered by the latest technology and digital tools. Our global network of digital innovation centers enables our clients to understand and harness the latest trends in cybersecurity, Internet of Things and eCommerce.
Job Description
Job Title: Laboratory Supervisor - Microbiology
Job Type: Permanent
Hours: 37.5 per week
Job Location: Cambridge
Main Purpose of Role
- To manage all aspects of the team including the quality and on time delivery of results for samples received within the department.
- To provide staff with technical assistance and training in order to comply with internal and external procedures and systems.
- To deal with routine staffing issues in support of the Laboratory Manager to ensure customer service levels are maintained.
- To deal directly with customer and result queries.
- To support/deputize for the Microbiology Laboratory Manager as and when required in her/his absence to ensure continuity of service levels and quality at all times.
Key Accountabilities
- Ensure a shift handover is performed at the start and end of every shift, with key issues clearly identified and prioritized.
- Review outstanding work with respect to customer deadlines and prioritize activities of the team.
- Over period of shift, regularly review workload with respect to analytical test deadlines and use this information to prioritize activities of the team.
- To organize and assistance in the sample preparation laboratory when needed to meet business requirements.
- Identify and investigate causes of performance variation to ensure continuity of service levels and quality at all times.
- To perform technical and analytical procedures with due regard for written procedures, maintaining adequate records and producing accurate quality results on time.
- Ensure that Training Records /Training Matrices are kept up to date in order to comply with
- internal and external procedures and systems allowing easy identification of skill gaps.
- To supervise and organise the training of junior/new staff in working methods and techniques.
- To maintain an up-to-date knowledge of test methods and new developments specific to the work environment.
Qualifications
Essential:
- Practical microbiology laboratory experience along with experience in training and quality systems.
- A Levels Science/Mathematics/English grades A to C, or equivalent or experience in an microbiology laboratory.
- Experience in a service industry related to the food industry
- Able to adopt a flexible approach to work and react effectively to a rapidly changing environment.
- Working knowledge of effective people management techniques, e.g. performance management, disciplinaries.
Desirable:
- First degree or equivalent - i.e. BSc/HNC.
- Relevant supervisory qualification/training e.g. ILM, etc
- Experience of working within budgetary guidelines and ensuring effective cost control mechanisms appropriate to the needs of the business.
- Experience of directly communicating with clients and successfully resolving clients issues/complaints.
Additional Information
Applicants are kindly requested to send their application in English.
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