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Veterinary Client Services Coordinator at Vca Animal Hospitals
London, United Kingdom
Job Descrption
The Veterinary Customer Service Representative at the London Regional Veterinary Emergency and Referral Hospital is an essential support role within our team. This full-time position is perfect for an organized, motivated, and empathetic individual who is passionate about pets and people. The ideal candidate will maintain professionalism even in emergencies and stressful situations to create a warm and welcoming environment for our patients and their pet parents.
Company Culture and Environment
We foster a caring culture of wellness and appreciation at VCA Canada, where each location maintains a community feel. Our team is integral to providing excellent support in a busy hospital environment, emphasizing compassion and teamwork.
Career Growth and Development Opportunities
Join us and explore exceptional career development opportunities; there is plenty of room to grow in your career here. We provide access to extensive online resources, including journals and... textbooks, to further your knowledge and skills.
Detailed Benefits and Perks
Beyond standard benefits, we offer:
• VCA Canada Student Loan RRSP Program
• Annual uniform allowance
• RRSP Employer 5% Match Program
• Employee Assistance Program for health and wellbeing support
• Referral Bonus Rewards
• Opportunities to give back to the community through VCA initiatives
• Generous personal pet care discounts
• Additional perks like shopping discounts and wellness apps
Compensation and Benefits
• Competitive wages
• Comprehensive benefits package
• Flexible working hours with a rotating schedule that includes evenings, late nights, weekends, and some holidays.
Why you should apply for this position today
This is an extraordinary opportunity to make a significant difference in the lives of pets and their families while being part of a dedicated and passionate team in a supportive environment.
Skills
• Excellent customer service skills
• Strong organizational abilities
• Ability to manage a multiline phone system
• Proficiency in handling email correspondence
• Capability to assist veterinary staff with various tasks
• Aptitude for creating a welcoming environment
Responsibilities
• Create a warm and welcoming environment for patients and pet parents
• Assist veterinary staff with various tasks and treatments as needed
• Answer multiline phone system, track, and book appointments effectively
• Place outbound calls to pet parents for follow-up
• Respond to and manage email correspondence with clients and veterinarians
• Admit and discharge pet patients
• Handle invoicing/billing and process payments
• Maintain cleanliness of reception and common areas
Qualifications
• Previous experience in customer service or a veterinary environment is an asset
• Strong interpersonal and communication skills
• Willingness to learn about veterinary services and medical procedures
Education Requirements
• High school diploma or equivalent; additional education in veterinary services is a plus.
Education Requirements Credential Category
• High school diploma or equivalent.
Experience Requirements
• Prior experience in a customer service role is preferred.
• Familiarity with veterinary services and office procedures is an asset.
Why work in London, ON?
London, Ontario, is a vibrant city offering a rich culture, a balanced lifestyle, and numerous recreational activities. Known for its friendly community and beautiful parks, London provides a welcoming environment perfect for both personal and professional growth
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