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Beauty Consultant (Full Time/ Part Time) at By Terry
London, United Kingdom
Job Descrption
As a Beauty Consultant, you will play a vital role in enhancing our clients' beauty experience by providing expert advice on skincare, makeup, and beauty products. You will be responsible for building strong relationships with customers, understanding their needs, and helping them discover the best products to suit their individual styles. Your passion for beauty and excellent communication skills will be essential in creating an inviting atmosphere that encourages customer loyalty.
General Duties
• Engage with customers to assess their beauty needs and preferences while providing an excellent level of customer service.
• Provide personalised product recommendations based on individual skin types and concerns.
• Meet artistry expectations and have good artistry techniques while relaying the BY TERRY message.
• Provide makeup and skincare consultations as per Company and Store requirements.
• Book appointments and build ongoing client loyalty. This includes customer... database building for BY TERRY specifically as well as store databases to meet both Company and Store KPI expectations.
• Ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day. To communicate with your manager regarding out of or low stocks and to replenishing where necessary and to ensure products are displayed within current company guidelines.
• Maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use. All surfaces, products and brushes should be cleaned and sanitised after each client. It is also vital that good personal hygiene practice is followed throughout the day and to the latest guidelines.
• Effectively manage transactions. Stores where required will provide necessary cash handling training.
• Be an active team member. Be friendly, approachable, outgoing, punctual, extremely presentable, trustworthy, and reliable. You will be expected to produce your own content for social media and produce and submit at least one ‘look of the week’ or item of content each week.
• Always represent the BY Terry brand in the best possible way.
Sales
• Achieve sales targets and KPI’s as set by the company.
• Be a good consistent seller who link sells all the time with the Hero 5 and newness.
• Achieve brand items per transaction (IPT) and average pound sale (A£S) expectations.
• Currently set at:- IPT = 3. A£S - £150
• Actively promote new launches and promotions. This includes build up discussions with clients and other departments, booking appointments and tracking sales.
• Always be aware of daily/weekly personal and counter targets, track sales and feedback any sales information as required at the end of each day.
Dress code and image
• To represent the company whilst at work by wearing BY TERRY products and following the dress code of BY TERRY and the store location. Your clothing should be smart, clean and well pressed with no faded colours. Dress code requirements are discussed further at your brand and stores inductions.
• Demonstrate the use of beauty products and techniques to enhance customer knowledge.
• Manage social media accounts to promote products and engage with the community.
• Upsell products effectively while maintaining a focus on customer satisfaction.
• Maintain an organised and visually appealing display of products in-store.
• Handle customer inquiries with professionalism, demonstrating excellent phone etiquette.
• Keep abreast of the latest beauty trends and product launches to provide informed advice.
• Collaborate with team members to ensure a seamless shopping experience for customers.
Experience
The ideal candidate will possess the following skills:
• Proficiency in English.
• Strong organisational skills with the ability to manage time effectively.
• Basic maths skills for handling transactions and inventory management.
• Proven ability in upselling products while maintaining a positive customer experience.
• Excellent communication skills to build rapport with clients and team members alike.
If you are passionate about beauty and eager to help others look and feel their best, we invite you to apply for this exciting opportunity as a Beauty Consultant.
Job Types: Full-time, Part-time
Expected hours: 32 per week
Additional pay:
• Commission pay
• Performance bonus
Benefits:
• Company pension
• Employee discount
• Work from home
Schedule:
• 8 hour shift
Experience:
• beauty sales: 1 year (preferred)
• Retail management: 1 year (preferred)
Work Location: In person
Reference ID: BYTERRY_BEAUTYCONSULTANT
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