Company Description
Version 1 has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.
We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.
As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and this creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.
Job Description
Version 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility for several customers.
You will be responsible for a high-performing team of azure managed service consultants across Ireland, the UK and India. You will need to be up to date with Azure-managed services as they will be relying on you to focus the customer requirements to enable them to deliver the best possible service.
You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.
The success of the role of the Azure Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.
Roles & Responsibilities
- Manage all 3 sides of our Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability
- Monthly and quarterly forecasting of team costs and project revenues
- Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate
- Work with Head of Service Delivery Management / Portfolio Director(s) / Account Manager (s) / Practice Head as appropriate to agree strategy for assigned accounts
- Input to service design and support for service implementation
- Presales, bids and tenders (presentations, documentation, responses)
- Supporting a Service Delivery Management function for customer escalations, issues, problems, and requirements
- Identify and progress Continual Service Improvement initiative
- Achieve targets and improvement initiatives for customer satisfaction
- Explore and drive opportunities within existing customers for new/additional work
- Work with sales to develop new opportunities both with new and existing customers
Qualifications
Essential Criteria:
- Customer service/relationship management experience and experience as a Service Delivery Manager or Senior Delivery Manager.
- Experience in translating business requirements into technical requirements.
- Strong track record in driving revenue opportunities (Presales, bids and tenders).
- Resource Management experience: performance management, workload distribution, team development, knowledge management.
- P&L experience including forecasting e.g. Monthly forecasting on gross profit. accounting for team costs, recurring and additional project revenues and costs.
- Ability and willingness to travel with business e.g. Ireland and the United Kingdom.
Additional Information
Location: This role can be delivered in a hybrid nature from one of these offices Dublin, Belfast, Birmingham, Manchester, Edinburgh or London.
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth
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