Company Description
Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.
Job Description
Responsible for providing superior customer service to visitors and employees of Informa Markets. The Front Office Administrative Assistant will be the first point of contact for all visitors providing top notch service to our callers and visitors by greeting and assisting them in a positive, helpful, professional manner and will route customer calls and requests to the appropriate department or person in a timely manner.
Candidate must have a “can-do” attitude, be willing to learn and bring an open-minded approach to a variety of projects and ideas. The Administrative Assistant supports the Irving location which consists of I&C and Central Operations Employees.
- Manage incoming phone calls and redirect efficiently and effectively.
- Greet visitors in a professional manner and notify the appropriate person or department upon arrival.
- Issue and maintain logs of visitor badges used.
- Provide administrative support to Executive including, but not limited to, travel, expense reports, transportation.
- Receive, sort and distribute incoming mail and packages.
- Prepare outgoing mail and packages for pickup for various show teams
- Assist in coordinating catering activities for various department heads, update monthly employee birthday and anniversary list and post various internal communication as needed.
- Provide administrative support to various teams as needed. Including data entry, printing, and other clerical tasks
- Assist in coordinating employee engagement activities such as First Quarter Celebration, Fall Festival, Summer Fun Day, Monthly Birthday Celebrations etc.
- Provide access through office doors during business hours and secure front doors when front desk is not attended.
- Train temporary staff and backup internal staff for front desk relief or fill-in.
- Primary back-up for facilities
- Monitor inventory of mailroom/breakroom office supplies and refill supplies as needed.
- Process incoming checks for accounts receivable
Additional Responsibilities:
- Provide support for special projects and initiatives as assigned.
- Participate in applicable meetings. If not in attendance, accountable for understanding meeting discussions.
- Encourage a positive attitude at work and a “can-do” attitude.
- Operate in a proactive & professional manner.
- Team player with strong Customer Service oriented attitude.
Qualifications
Education and Experience
- 3-5 years experience in an administrative, front desk or customer service role.
- Proficiency in Microsoft Word, Excel & PowerPoint.
- Discretion and confidentiality when handling sensitive information
- Customer service orientation and professional demeanor.
Position Qualifications:
- A self-starter with a high degree of entrepreneurial spirit, initiative, and drive.
- High attention to detail and the ability to multi-task.
- Organized communicator with excellent interpersonal skills and attention to detail.
- Proficiency in MS Office required.
Additional Information
The pay range for this position is $21-26 / hour depending on experience.
About Informa:
Informa is a leading business intelligence, academic publishing, knowledge and events group. We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.
Why work at Informa:
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritises promotions internally. Our benefits include:
- Learning and development plan to assist with your career development
- 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
- Competitive Benefits with 401k match
- Paid parental leave
- Commuters benefit
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
- Employee Stock Purchase Program - become a shareholder
- Regular social events and networking opportunities
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
All your information will be kept confidential according to EEO guidelines.
This post will expire on 05/13/2024
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