Company Description
Informa is a leading international events, intelligence and scholarly research group.
We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
Job Description
We are seeking a skilled and detail-oriented B2B Collections Specialist to join our Collections Department. As a B2B Collections Specialist, you will be responsible for reducing delinquency and ensuring timely collection of outstanding accounts. Your primary focus will be on providing exceptional customer service while effectively managing inbound and outbound email and phone communications. Job duties include:
· Accountable for reducing delinquency for assigned accounts.
· High volume of inbound and outbound email and phone calls for B2B collections.
· Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
· Provide thorough and accurate documentation to support collection attempts.
· Research accounts receivable issues as required or directed.
· Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
· Process customer refunds and account adjustments.
· Organize workload to ensure accurate and complete collections for each event.
· Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
· Liaison with an outside collection agency on delinquent accounts.
· Maintain excellent customer service internally and externally.
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
· Adhere to general accounting practices where applicable.
Qualifications
· High School Graduate or Equivalent.
· Knowledge of Accounts Receivable and collection processes not required.
· Strong attention to detail, goal oriented.
· Strong organizational skills.
· Computer proficient in MS Excel, MSWord and other MS Office applications.
· Commitment to excellent customer service.
· Excellent written and verbal communication abilities.
· Able to both work independently and as an integral part of team.
· Ability to prioritize and manage multiple responsibilities.
Additional Information
- The salary for this role is $17-$20/hr
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally.
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
This post will expire on 4/26/2024
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