Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa
Job Description
This is a position that provides tactical support to financial institutions and partners for Visa Money Movement products. You will be part of the Commercial and Money Movement Implementation team requiring a high level of interaction and collaboration with business and technical leaders across the company. This role is responsible for managing complex implementation management and business leadership (plan, manage, coordinate and lead activities, etc.). This role serves as a subject matter specialist, works independently, and provides direction to Visa clients and their partners. The product suite will provide a variety of implementations which includes API integration and batch file processing and where our solutions span multiple products and services. As such, it is highly desirable for this candidate to have experience with API implementations. The ideal candidate is a motivated self-starter that can work independently in a fast-paced, ambiguous environment where our solutions and product suite is rapidly expanding.
Responsibilities
· Lead implementations using Project Management Methodology best practices and skills.
· Lead activities for our Money Movement applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
· Provide technical expertise to structure an effective implementation.
· Build strong customer relationships with the ability to simplify complex problems to support business needs.
· Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
· Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to enhance external and internal communications.
· Create and maintain necessary internal and external implementation documentation and forms.
· As a subject matter expert, acquire and maintain a deep understanding of supported services to train customer and internal stakeholders.
· Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
· Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
· Responsible for accurately recording project progression within a CRM system.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
- Experience in an implementation support role in software, financial or information services with proven track record of complex project delivery.
- Must be able to understand technical documents such as client facing guides and/or messaging specifications.
- Ability to communicate effectively with both business and technical resources.
- Strong ability to independently multi-task, organize, manage, and implement complex projects
- Ability to comprehend and translate complex technical issues and apply to business solutions.
- Excellent stakeholder management and influencing skills
- Excellent PowerPoint creation skills, with the ability to analyse and synthesize key messages
- Ability to influence and negotiate to create the desired outcome
- Excellent analytical and numerical skills, accuracy and attention to detail
- A critical and questioning approach
- Good planning and organisational skills, and the ability to work under pressure to tight deadlines
- Self-starter who’s comfortable with ambiguity and can support others to be successful in this environment
- Demonstrated expertise managing and leading projects in an evolving business environment
- Agile experience, strong problem solving and communication skills, and comfortable bringing others along on the journey
- Great listener and can communicate clearly with many types of people, able to customize messages to different functional audiences in a thoughtful, engaging, and relevant way
- Puts a premium on strong working relationships and knows how to use diplomacy to get things done.
- Capable of leading multiple projects simultaneously, including quickly assimilating new information to have an impact on projects that are in areas new to you
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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