Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa
Job Description
Experience in banking or financial services industries or in a technical support role
Understanding of E-commerce, Digital and Mobile Payment Solutions
Familiarity with PSD2 PCI DSS and Strong Customer Authentication (SCA)
Experience with web-based software development technologies (focus on and APIs)
Proven experience of working in a client-focused environment and a passion for client relationship management (internal and external)
Robust analytical thinking skills
Resourceful, and persistent problem solver
Excellent communication skills both verbal and written in English and with preferred additional one language (French, German, Portuguese, Italian, Turkish, Polish, Spanish)
Ability to analyse processes and drive service enhancement opportunities to improve internal workstreams and the client experience
Client focused ethos with the ability to interact across all management levels
Prioritization skills - ability to assess urgency and take ownership of complex and time critical issues through resolution
Strong multi-tasking skills & attention to detail
Desire to embrace change and ability to swiftly adapt to changing demands and conditions
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
• Work experience with a Bachelors Degree or 4 or more years of relevant
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Acts as a key point of contact and takes ownership for a breadth of client queries related to Visa services, systems, products and policies
• Identifies individual client requirements and provides appropriate solutions, collaborating with internal teams and stakeholders where needed
• Adheres to agreed standards of efficiency and quality
• Stays up-to-date with knowledge of Visa products, services, systems and policies to ensure quality and client satisfaction
• Creates and delivers presentations to external and internal clients representing Visa effectively
• Might be required to provide out-of-hours support during crisis events to ensure team’s operational resilience responsibilities are fulfilled
• Is both a team player and able to work independently in a highly dynamic environment with
changing priorities
• Takes responsibility for own workload management - is able to reassess priorities and to escalate or seek guidance where required
• Able to swiftly make decisions based upon information available, present recommendations and deal with challenges
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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