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Clinic Manager at evolutio Care Innovations Limited
London, United Kingdom
Job Descrption
We are seeking an enthusiastic and motivated person to manage our Wembley, Park Royal and Colindale clinics. A key part of your role will be developing your team to deliver exceptional patient care. You must have strong management experience and be able to deliver results through your passion for people and by working closely with others to develop them through performance management.
Duties include:
• To ensure the levels of professionalism, customer care and product knowledge of all staff within the clinic meets or exceeds the company standard in order to effectively meet patients' needs.
•... General administration to support the efficient operation of the clinic, delivery of clinic KPI’s, quality measures, and standards.
• To recruit, induct, coach and support the team to ensure that all staff within the clinic meet the acceptable level of knowledge and competence.
• To minimize the occurrence of patient complaints through improved customer service and quality of service. To resolve any complaints quickly, efficiently, and professionally.
• To be responsible for all aspects of Health and Safety for the clinic and its employees and to ensure that all guidelines and legal requirements are upheld.
• Line manager to a team of Ophthalmic Assistants, this includes authorizing annual leave, monitoring attendance, and performance of daily duties.
Key Skills and Expectations
• Excellent communication and presentation skills.
• Adaptable with a flexible approach to work.
• A proven track record of developing a team through performance management.
• Optical Experience.
Preferred Experience / Qualifications
• A proven track record of developing a team through performance management.
• Optical Experience.
• Basic Information Governance.
• Safeguarding.
• Data Protection.
• Support and training from the Clinical Services Manager.
Locations
Wembley, Park Royal and Colindale
Details
• Permanent
• Salary £31,247
• 30 Days holiday, including public holidays
• Private Health Insurance
• Internal Consultant led CET & CPD program
• Cycle to work
• NHS Discounts
• On-site parking
How to apply / recruitment process
• Complete the questionnaire below and send your CV and covering letter to HR@evolutio-uk.com.
• Face to Face interviews for successful applicants.
• Second round interviews, including a clinic visit.
• Job offer.
To support our recruitment process we have employed the use of PeopleMaps. PeopleMaps is simple to complete and can help provide an insight into an applicant’s character so we can tailor our approach to recruitment.
Health and Safety
You must comply at all times with Evolutio Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents to the HR department.
Equality and Diversity
You are required to abide by Evolutio policies and procedures and to actively support the company's commitment to equality and diversity in both employment and the delivery of services. All patients, staff and visitors must be treated equitably, with dignity and respect taking into account their race, gender, ethnic origin, age, disability, sexuality etc.
Respect for Patient Confidentiality
You should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
Infection Prevention and Control
All employees have a personal responsibility to comply with Evolutio Infection Prevention and Control policies to protect their own health, the health of patients, visitors and other employees and to prevent health care associated infections. This includes a requirement to maintain a safe, clean and tidy work environment. All clinical staff must ensure rigorous and consistent compliance with standard infection control precautions including hand hygiene, dress code and use of personal protective equipment and other clinical care policies and protocols applicable to infection prevention and control. Employees are required to challenge poor performance or poor practice in relation to infection prevention and report any breaches to the HR department.
Safeguarding Children and Adults
All employees have a responsibility to safeguard and promote the welfare of children and adults including but not limited to patients, members of the public and colleagues. You will be responsible for ensuring you undertake the appropriate level of training in accordance with our safeguarding policy training strategy and that you are aware of and work within the safeguarding policies of Evolutio.
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