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Account Executive London (Retail Field) at Sunday Riley
London, United Kingdom
Job Descrption
Your main areas of focus will be to:
• To deliver exceptional customer service to all potential/actual customers.
• To consistently achieve and deliver the KPI targets.
• To develop excellent in-store relationships with management/peers.
• To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.
Product Knowledge
• To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.
• To have personal... accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
• To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.
• To be able to answer all customer’s needs in order to recommend the exact products suited to them.
Store Environment
• To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.
• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
• To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
• To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
The ideal candidate:
• You must enjoy the retail environment and have a strong background in the beauty industry, sales and customer experience.
• Professional Beauty Therapy qualifications are essential.
• You are a stellar seller, organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills.
• Communication skills, timely reporting practices, follow-through, and a collaborative approach with Field Sales Manager to develop strategic in-store sales and activities are a must.
• Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.
• Flexible in regard to work hours and travel, as national travel with occasional overnight stay might be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer
This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.
Social And Environmental Responsibilities
We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals. We are mission-driven and expect our employees to be accountable and aligned with our company value
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