Company Description
Robert Bosch LLC is one of the world's largest private industrial companies. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems. At Bosch Home Comfort we are committed to reinventing energy efficiency by offering smart products that work together as integrated systems and enhance quality of life in an ultra-efficient and environmentally friendly manner.
Come Join us in Londonderry, NH and learn how we work #LikeABosch!
Job Description
Bosch Home Comfort has an opportunity for a Technical Service Intern to join the Bosch team and learn how to support our growing market of heating, cooling, and hot water systems. This internship requires a student that is customer focused and currently enrolled or has recently graduated from an HVAC program. The ideal student will have an interest in a manufacturer service role supporting Bosch and Buderus HVAC products for customers and contractors.
General Job activities will include but are not limited to:
- Providing phone and email-based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
- Interacting with other departments such as Product Management, Quality, Risk and Assessment, and Warranty and Return.
- Assist as needed with the support of new product introductions.
- Assist with complaint resolution, feedback or technical investigation when required.
- Exposure to computer based electronic records of calls and departmental emails.
- Reviewing technical materials to verify correctness.
- Assist with the creation of departmental technical documents and/or technical videos.
- Assist with trouble shooting and applications support internally to Customer Service Team and outside sales representatives.
- Assist the business with continuous improvement projects.
Qualifications
Required Qualifications:
- Must maintain a 3.0 GPA while enrolled in an HVAC program.
- High School diploma or equivalent.
- A positive attitude and mindset to learn and help achieve personal and team goals.
- Attention to detail, and an overall sense of urgency and ownership.
Preferred Qualifications:
- NATE certification.
- EPA certification.
- System piping, hydronics, venting, wiring experience.
- Retention oil burner experience.
- Demonstrated technical knowledge of the following: Oil and Gas installation and service, boiler, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems. Air - Conditioning circuits, Air conditioning, compressors, controls, ground loops, and domestic hot water systems.
- Strong problem-solving skills and willingness to take initiative, customer orientation, communication skills and ability to work as a team.
- Strong Phone Skills.
- Computer skills. Microsoft Word, Excel, Access or Outlook a plus.
Additional Information
Work Environment: Phone and computer based general office environment for daily work, home office, site visits when available.
All your information will be kept confidential according to EEO guidelines.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled
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