Company Description
The TechEx Analyst role is an exciting opportunity to be a part of the NBCU Global Support team. Being a point of contact for NBCU employees and partners requiring IT support, the Analyst will resolve a high percentage of level 1 and 2 issues. This role demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. The TechEx Analyst role is a technical role requiring expert knowledge of the core NBCU IT landscape. Analysts should be self-starters, excited about technology, and able to find answers to resolve complex technical issues.
Job Description
- Provide support to customers onsite, including various remote offices via in person, phone, live chat, and working tickets
- Printer MFD, covering inventory, installs, moves, break fix & consumable delivery/ replacement.
- Break Fix support of IT issues
- Fulfill or triage customer requests
- Deliver exceptional customer service
- Understand Team targets and deliver to them
- Identify process improvement opportunities and feedback to the management team
- Collaborate where required on service improvement plans and operational projects
WHO WE’RE LOOKING FOR:
- Someone who genuinely puts their customer first
- A team player who acts in the interest of all
- A passionate and Self driven motivated individual
- Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed
- An excellent communicator, providing technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
Qualifications
- Minimum of 2 years’ experience providing direct end-user support
- Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc
- Relevant IT Support experience
- Awareness of ITIL fundamentals
- Relevant experience in performing and managing clearly defined SLA targets
- Passionate about technology
- Ability to lift 30+ lbs.
- Required to walk long distances daily
- This position is required to be performed full-time from an NBCUniversal-designated worksite.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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