Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
Role Summary
The HR Operations, Manager will be responsible for managing a team of specialists. Overseeing and serving as a primary backup for processing all workflow requests for organizational level and employee personal data information into the SAP HCM database. The HR Operations, Manager will act as the initial point for any items related to data processing and corrections while ensuring all transactional work and responses are completed according to the department's Service Level Agreement. This position will be based in Orlando, FL, and commute to a designated office reporting to the Sr. Director, HR Operations based in New Jersey.
Responsibilities
- Accurately inputs individual or mass data into SAP HCM by use of Winshuttle scripting or data entry that includes but is not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Job Attributes, Position, and Org Units.
- Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns.
- Facilitate system training and communications as needed.
- Fosters and maintains productive working relationships with team, HR community, and respective business partners.
- Review and assist with corrective audits and errors related to QA, Benefits, Payroll, and UKG for data integrity.
- Provides HCM data support for Human Resources staff and all associate end-users as needed.
- Conduct validation with reasonable checks and analysis of data received before making changes in the system to avoid errors.
- Acquire and maintain the expertise to provide support in NBCUniversal HR systems that include but not limited to (i.e., SAP HCM, myHR, O365 PowerApps, and Zendesk)
- Assists with ensuring successful Tier 2 resolution of data issues while meeting SLAs and providing excellent customer service for escalated issues coming into the Employee Data Processing team as well as cases generated within Zendesk.
- Develop strong knowledge of operational processes to understand data and reasonable checks on data received for input.
- Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
- Identify and troubleshoot system issues and work with others (IT, HR partners, etc) as needed to bring to resolution including but not limited to testing.
- Initiates technology service requests to revise or develop existing or new HCM components for processing data.
- Works with leadership to ensure timely implementation and delivery of new functionality and enhancements
- Fulfils responsibilities in compliance with department and company policies and procedures.
- Develops and maintains procedural documentation of internal and external processes.
- Other duties and responsibilities may be assigned as needed.
Qualifications
Basic Requirements:
- Bachelor’s degree or equivalent work experience
- Minimum of 5 years of experience with SAP HCM (OM/PA) or any other related HRIS system which includes data entry.
- Experience with managing a team of at least two or more direct reports.
- Intermediate to advance expertise with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience handling sensitive, confidential organizational, department, and performance information.
Desired Characteristics
- Strong interpersonal and team skills, ability to communicate well with individuals and in group settings at all levels of an organization.
- Highly self-motivated and able to handle multiple priorities, flexibility and adaptability in performing work duties.
- Proven customer service skills including the ability to defuse difficult situations tactfully while demonstrating sensitivity and respect.
- Ability to answer questions and explain systems and processes to business partners.
- Excellent written and verbal communication.
- Time management, organizational, analytical, and problem-solving skills is a must.
- Attention to detail, professional judgment in decision-making, and ability to meet deadlines.
Additional Requirements:
- Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.
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