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Job Descrption

The Company is seeking an SVP Operations to lead its Global Operations team, with a focus on fraud and card operations. The successful candidate will be responsible for the day-to-day running of the team, ensuring exceptional customer service, efficiency, and growth. This role requires a leader with a proven track record in an operational role, experience in fraud and card operations, and a strong background in scaling operational teams, particularly in a hybrid (on-prem/cloud) environment. The SVP Operations will be the key point of contact for all operational escalations, drive the team to meet KPIs, SLAs, and quality standards, and be the conduit between technology, product, and operations.

Key responsibilities for the SVP Operations include enhancing the company's unique selling proposition through excellent customer service, using data to drive decision-making, and being at the forefront of innovation and design. The ideal candidate will have a clear understanding of issuing... platforms, experience in card migrations, and a strong knowledge of payment schemes and regulatory objectives, particularly with Visa and Mastercard. They should be adept at managing senior stakeholders, training and mentoring the operations management team, and have a strong people focus with a track record of building effective relationships. The role demands a strategic thinker, with the ability to adapt to change, lead in a matrix organization, and work effectively in a high-octane, client-service-focused environment

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