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Housing Manager at Teqniq Limited
London, United Kingdom
Job Descrption
36 hours per week.
16 weeks contract.
Job Description:
To deliver a comprehensive and responsive housing management service to a multi tenure portfolio, helping to create attractive, safe and sustainable neighbourhoods and communities with a focus on positive customer outcomes and satisfaction.
To work effectively with partners in the Community Safety Partnership to provide an effective and efficient response to Hate Crime and ASB.
Manage and deliver required outcomes for a housing management projects, and services.
Supports the Housing Service in leading, on housing management issues advising on the council's relationship with tenants and leaseholders to ensure efficient and effective delivery of the council's strategies, policies and services.
Develop and implement plans to manage risk in relation to the service.
Provide expertise and specialist advice to senior officers, colleagues and members on... housing management policy and strategy, and the implications on service delivery.
Proactively address areas of concern to avoid complaints and concerns, ensuring consistent communication with our residents.
Develop new ways of working in partnership with relevant agencies, customers and stakeholders.
To develop and drive a performance culture with a focus on continuous improvement, accountability and personal responsibility.
To promote and encourage a customer centred service.
Key Accountabilities and Result Areas:
The post holder will have a comprehensive understanding of how to develop and manage a strategic approach to housing management including understanding the legal framework and best practice in housing management.
To work with the Health and Safety Team to ensure our properties are safe and compliant with Health and Safety and Fire regulations.
To develop strategies and policies for the service, creating underlying procedures and monitoring their implementation, making sure they meet statutory and legislative and best practice requirements.
To have overall responsibility for the delivery of an excellent multi tenure Housing Management service and to be responsible for the management, co-ordination and control of allocated resources related to this purpose.
To develop and lead a professional team to provide a high quality and effective service.
To develop and achieve performance targets and improvement plans for the area with a focus on continuous improvement and value for money, ensuring a performance culture is developed and sustained within the team.
Ensure operational services are tailored to the needs of vulnerable residents and promote tenancy sustainment.
Contribute to the development of the Directorates service plans, ensuring ownership of responsibilities and targets to the team.
Promote resident involvement in service development and operational delivery of services.
Attend resident and leasehold group meetings as and when required acting in the best interest of the council and customers at all times.
Exercise effective management of financial resource to ensure activities are taken in line with financial regulations and corporate standards ensuring value for money against best practice and external benchmarks are achieved.
Develop and deliver procedures and methods of working that promote best use of the housing stock, focussing on identifying tenancy fraud, unauthorised occupation and development opportunities.
To manage a team of staff making sure they achieve their required outcomes, performance targets and working requirements.
To manage staff to deliver against team performance and staffing targets.
To monitor and report on progress from service improvement plans, audits, recommendations and inspection findings.
TEQ-1124-OR2619
INDJF2
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
Job Type: Full-time
Pay: £22.15 per hour
Work Location: In person
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