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Duty Manager at The Zetter Townhouse Marylebone
London, United Kingdom
Job Descrption
We are currently seeking an experienced and proactive individual to assume the role of Duty Manager. As a key member of our team, the Duty Manager will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and managing staff across various departments. The ideal candidate will exhibit strong leadership skills, excellent problem-solving abilities, and a commitment to maintaining high standards of service.
4 days, 12 hours a day.
Overtime available
There may be occasional change to working days/night shift cover
Responsibilities:
Operational Leadership:
· Provide overall leadership during assigned shifts, ensuring the smooth and efficient operation of all hotel departments.
· Collaborate with department heads to coordinate and optimize hotel services, including housekeeping, front desk, food and beverage, and maintenance.
· Ensure a seamless check-in and check-out process, addressing... guest inquiries, concerns, and special requests.
· Monitor guest feedback and implement corrective measures to enhance guest satisfaction.
· Lead by example in delivering outstanding customer service.
· Monitor inbox and ensure guests are responded to in a timely manner.
Staff Management:
· Supervise and support department heads, ensuring staff members are adequately trained and motivated.
· Oversee staff scheduling, ensuring appropriate coverage during peak periods and adjusting staffing levels based on occupancy.
· Conduct regular staff meetings to communicate updates, share information, and address concerns.
Problem Resolution:
· Address and resolve guest complaints or issues promptly and professionally.
· Handle emergency situations and incidents, coordinating with appropriate personnel and authorities.
· Implement and enforce hotel policies and procedures.
· Oversee security protocols and emergency procedures, ensuring the safety and well-being of guests and staff.
· Conduct regular inspections of the property to identify and address potential safety hazards.
Administrative Duties:
· Perform regular audits of guest accounts, ensuring accuracy and adherence to financial procedures.
· Handle reservations, room assignments, and other front desk responsibilities as needed.
· Efficiently respond to guest queries and concerns both over the phone and via email in a timely manner.
Qualifications:
· Previous experience in a duty supervisor or similar leadership role within the hospitality industry.
· Strong leadership and interpersonal skills.
· Excellent problem-solving and decision-making abilities.
· Familiarity with hotel management systems and financial processes.
· Ability to multitask and thrive in a fast-paced environment.
· The role involves working various shifts, including evenings, weekends, and holidays.
· Availability to respond to emergency situations outside regular working hours.
What we will offer you!
· Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it!
· Food & Drink Discount in all Zetter Lounges
· Referral Bonus – Up to £500!
· Friends & Family Hotel Rate – 50% off for all family & friends
· Employee of The Month Reward
· Paid day off on your birthday... and much more!
We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.
All Applicants must have a right to work in the UK.
Job Types: Full-time, Permanent
Pay: From £28,631.12 per year
Additional pay:
• Bonus scheme
Benefits:
• Additional leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Referral programme
Schedule:
• 12 hour shift
Work Location: In person
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