Apply directly to jobs in best companies
Search Companies / Jobs
Junior Support and QA Engineer at REGnosys
London, United Kingdom
Job Descrption
Mission
We are building the future of data and reporting for financial markets, and we are taking all industry stakeholders with us.
We have secured some high-profile clients including top-tier investment banks, law firms, and standard-setting bodies.
What you'll do day to day
• You will join an established product development team who develop products to help our clients address complex data modelling challenges for financial products, financial transactions, and associated regulatory reporting obligations.
• Responding to customer support requests via our product in-app chat and email.
• Resolving the support requests or communicating with the team if further assistance is required, e.g. 2nd line support.
• Improving the support process to make sure that our clients’... enquiries are resolved as efficiently as possible.
• Testing the features in new releases.
• Improving and maintaining the test plan.
• Administration of and releasing new versions of the product.
What we're looking for
• You will want to gain experience working within a customer support environment, preferably within a technology organisation.
• You will want to learn how online products work.
• You will be able to use your knowledge to resolve enquiries and identify weaknesses in the product and proactively seek out solutions to them.
• As a self-starter, you can prioritise your tasks into your own work queues, managing your own time to meet your own and the team’s goals.
• You’ll be comfortable crafting verbal and written communications to internal and external stakeholders.
• You are humble when sharing ideas with everyone on the team.
• Experience of working on issue and support tracking tools such as JIRA and Intercom would be a distinct advantage.
• You have an interest in testing software and have experience of or a desire to learn how to build and execute testing scripts.
Extra things we'd love to see (non-essential)
• An eye for detail to help improve the product.
• The ability to write polite and well-constructed emails.
Our Technology
Our technology combines cutting-edge cloud-computing and the power of open-source software. It enables firms to collaborate to build and share data pipelines across the industry.
We fully embrace open-source technologies, which we leveraged ourselves to build Rosetta.
Benefits
• 25 days + Bank Holidays with 5 days annual carry-over.
• Hybrid and International Remote Working options.
Why work at REGnosys
We are a passionate, high-performing bunch and we also like having a blast along the way.
What we'll offer you
• A team of passionate and experienced engineers who like getting stuff done while having fun along the way.
• An opportunity to develop cutting-edge software in an open-source-first framework.
• Freedom to leverage best-in-class solutions and influence technology choices.
• Competitive pay, no red tape, no politics.
• A participation into the company’s success through equity incentive at all levels.
• A team who genuinely values individual well-being and embraces flexible working practices.
Note on flexible working
Being flexible about how people work is important to us. The team all have years of experience and most of us have young families so we all know what it’s like juggling work and family life. During the pandemic, the team has operated fully virtually and has been just as productive in person or remotely.
#J-18808-Ljbffr
Complete form below to directly Send your CV / Linkedin Profile to Junior Support and QA Engineer at REGnosys.
@
2 jobs found