The Role In this hands-on IT Facilities role, you will support the wider IT Team with activities ranging from routine checks to long term project work. The successful candidate will have a good understanding and keen interest in IT working with the IT Operations/Support and Real Estate & Facilities Management (REFM) teams. Responsibilities: Installation and maintenance of IT/AV kit around the estate Comms and Patch room work: racking equipment, patching devices, etc. Routine checks including: IT stock checks, basic network checks, AV/VC functionality, ensuring meeting rooms are fit for purpose etc. Ownership of AV spaces and managing the AV for events Managing and organising office spaces and store rooms Maintaining a hardware asset register Disposal of old equipment Assisting with various projects including: Upgrading IT hardware across the estate Setting up new offices/desks Executing large office moves and routine desk moves Installing Wi-Fi networks Qualifications: General 2-4... years of experience in a similar position providing IT support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Strong customer service focus for both technical and non-technical organization team members. Ability to maintain a professional service level Travel in the United Kingdom for multiple day projects involving facilities builds, renovations/infrastructure technology upgrades, group desk relocations, etc. Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) in a Microsoft 365 environment. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers, preferably in a Cisco Meraki environment. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) We enable our customers to rapidly modernize and scale their businesses, creating unique opportunities for our people to realize their own potential. Our simple foundational values, shared by everyone in the company, are three-fold. We’re results-driven, always focused on making a tangible difference for our customers. We believe in building long-term relationships with those who rely on our know-how and expertise. And we’re humble about our own achievements, because we only succeed when our customers do. We’re open You’ll find us welcoming, helpful and approachable. We listen and trust each other to build strong relationships with our colleagues, customers and partners. We’re irrepressible There’s a constant buzz of energy and enthusiasm for what we do. The spirit of, and passion for, entrepreneurship runs deeply through our organization. We’re aware We are always keeping on emerging practices and technologies in the market, while also investing in deepening our understanding of our customers’ businesses and unique challenges We have integrity We bring our real selves to work, respect each other and put the team first. Everything we do is considered and for the benefit of the companies we support
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