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Junior IT Support Technician at Journey
London, United Kingdom
Job Descrption
This in-office role is ideal for someone eager to grow their technical knowledge and be part of a supportive, creative team. If you want to join an environment where learning, problem-solving, and team spirit are valued, we’d love to hear from you!
Main Responsibilities
• Provide Front-Line Support: Be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast resolution.
• Manage Onboarding & Offboarding: Facilitate seamless IT setup for new hires, freelancers, and contractors and handle offboarding processes.
• In-Person Technical Support: Support employees with meeting room technology, hardware upgrades, and office equipment replacements.
• Maintain IT Documentation: Track tasks through a ticketing system and develop internal user guides and... troubleshooting documents.
• Collaborate with IT Leadership: Participate in additional projects and tasks as directed by the IT leadership team.
• Assist with Off-Hours Support: Help with occasional off-hours work or shift changes as required by operations.
Character Traits
• Clear Communicator: You have excellent interpersonal and written communication skills.
• Problem-Solver: You remain calm and logical when troubleshooting technical challenges under pressure.
• Team Player: You thrive in a collaborative environment and enjoy helping colleagues succeed.
• Curious & Adaptable: You're passionate about learning new skills and embracing changing priorities.
• Proactive & Organized: You manage your time efficiently, anticipating potential issues before they arise.
Qualifications & Skills
• Foundational Knowledge:
• Basic understanding of MacOS and Windows operating systems.
• Familiarity with network fundamentals, such as DHCP and DNS.
• Knowledge of permissions management and administration.
• Proficient in Microsoft Office and Google Workspace.
• Preferred Certifications:
• A+, CompTIA, or Google IT Support Professional certifications.
• Experience:
• Previous experience in creative studios is a plus.
• Knowledge of Slack and Google Workspace tools is preferred.
• Soft Skills:
• Excellent organizational, time management, and problem-solving skills.
• Ability to work off-hours or rotating shifts when needed.
Outcomes for Success
• Quick Technical Resolutions: All technical requests are resolved promptly, minimizing downtime.
• Efficient Onboarding: New employees are set up with IT tools smoothly and on time.
• Accurate Documentation: User guides and task logs are clear, thorough, and regularly updated.
• Collaborative IT Environment: You actively contribute to a positive and productive team dynamic.
• Adaptability in Support Operations: Off-hours or complex tasks are handled efficiently and effectively.
Physical Demands & Working Environment
• Sitting / Standing for extended periods, stooping and kneeling
• Ability to communicate effectively with verbal, visual, and listening skills
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
• Able to lift and carry heavy equipment, up to 50 pounds/ 23 kilos.- (e.g. switch and server installs)
• Ability to climb ladders and work on raised platforms.
• Ability to comfortably use tools such as screwdrivers and pliers
• Able to participate in Written and Oral communications
Salary Pay Range
£27,000—£33,000 GBP
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