Worldwide Companies City

Job Descrption

We help businesses worldwide expand their software development operations with our unique offshore model. That’s what we do best and it’s what we love to do. With 250+ employees across Bangalore, London, Krakow, and Sydney — and 20 new hires every month, we’re growing fast and only want the best to join us. Do you think you have what it takes to be a Scaler? Come and join an unstoppable team.

We are looking for a talented and experienced IT Technical Support Specialist to help us in providing technical assistance and support to end-users within the organisation. You will be responsible for addressing and resolving various IT-related issues to ensure the smooth operation of computer systems and networks.

ROLES AND RESPONSIBILITIES:
• Address user tickets regarding hardware, software and networking.
• Maintain the Asset Tracking system.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network... configuration.
• Setup devices and assets for new joinees.
• Test alternative pathways until you resolve an issue.
• Customise desktop applications to meet user needs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with Clients/Partners users to ensure their systems are functional.
• Help create technical documentation and manuals.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritise and manage several open issues.
• Act as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
• Acquire new software and hardware, negotiate service contracts, and build relationships with vendors and service providers.
• Coordinate and implement Monthly Patching of all Devices using Jumpcloud.
• Ability to speak to a non-technical audience about technical problems.
• Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.
• Should have overall 2-4 years of experience .
• Should have minimum 1 year of System Security and Administration experience.
• Proven work experience as a Technical Support Engineer, IT Administrator, Desktop Support Engineer or similar role.
• Hands-on experience with Windows/Mac OS advanced troubleshooting.
• Experience in administering SaaS tools like Gsuite, Slack, Notion , etc.
• Good knowledge of current hardware and software across various devices.
• Experience with working and troubleshooting on MDM solutions (JumpCloud) .
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications and help desk software.
• Big advantage if you have worked in a company that is ISO 27001 certified.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
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