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IT Housing Specialist (Projects) at London Borough of Barking and Dagenham
London, United Kingdom
Job Descrption
Are you ready to take on a pivotal role in ensuring the stability and performance of our IT housing management system?
As a IT Housing Specialist (Projects), you will:
• Provide Robust IT Solutions: Ensure our IT housing management system is robust, stable, and high-performing, meeting the needs of the Council and its users.
• Drive System Enhancements: Lead ongoing enhancements to drive efficiencies, improve service delivery, and align with evolving business requirements.
• Collaborate on Projects: Work closely with business stakeholders and project managers, contributing technical expertise to support successful project execution.
• Foster Strong Relationships: Build and maintain strong relationships with business stakeholders, partners, and other IT services, promoting open communication and collaboration.
• Lead in Absence: Act as the IT Housing Team Leader when needed, ensuring continuity of leadership and maintaining team performance.
• Ensure Critical... Processing: Support the successful completion of critical End of Year processing, which may require weekend work.
Special requirements for this post
This role requires a degree-level education or a minimum of 4 years of recent senior experience in managing IT housing systems, specifically Capita Open Housing. You will lead system enhancements, manage helpdesk tickets, and collaborate with stakeholders to deliver projects. Strong communication skills, a thorough understanding of housing services, and experience with end-of-year procedures are essential. The ideal candidate will demonstrate an inclusive approach, strong interpersonal skills, and the ability to innovate and solve complex problems. You will manage resources effectively, ensure operational excellence, and maintain high service standards. Knowledge of equality and diversity issues, particularly within the Barking & Dagenham population, is crucial. If you are passionate about IT housing systems and ready to make a significant impact, we want you on our team!
About you
In IT Services we strive to build high performing teams which can only be achieved by having the right people onboard.
People that can deliver results guided by our values.
In effect, we are looking for someone; • That get results regardless of the obstacles and challenges
• That is driven by value rather than by tasks
• That has a can-do attitude rather than make excuses.
• That is never happy with the status quo and would be driven to question and stretch
• Compare themselves with other ambitious peer group and strive to be better
• That will challenge themselves
• Exude confidence and relish challenge
• To want to learn and grow and pull the team along.
• Respect other to achieve a positive experience.
Our DRIVE values are the guiding principles and standards that we want every Barking and Dagenham Council employee to bring to their working life every day. No matter what job you do, every single one of us is here to help improve the borough and residents should be driving everything that we do, including how you engage with you colleagues, your team, peers, external parties etc.
Our DRIVE values are: • Deliver the best outcomes for residents whenever we can.
• Respond to residents’ needs in a helpful and friendly way.
• Inspire others and ourselves to achieve their best.
• Value residents when making decisions
• Engage with residents and colleagues in the best way we can.
About us
Our long-term shared vision for the future of Barking and Dagenham is to transform it into a place that residents can be proud of, where they desire to live, work, study, and remain.
A crucial aspect of this vision involves enhancing efficiency and achieving cost savings by comprehending the technology and data requirements of council services, thereby providing them with the best possible support.
This commitment aligns with our goal of creating One Borough, One Community, where no one is left behind.
Over the next two decades, we will collaborate to drive positive change and improvements that benefit everyone in our community
2.Additionally, our joint health and wellbeing strategy aims to improve residents’ health and reduce inequalities, ensuring that they not only survive but thrive
3. Furthermore, as we prepare a new Local Plan for Barking and Dagenham, we envision a transformation that extends to 2037, setting targets for housing and job growth while harnessing the borough’s potential within London
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