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Job Descrption

Our client, a leader in relocation services, is expanding and seeking a skilled Global Relocation Manager to join their dynamic UK-based team. This role will cater to VIP and high net worth individuals, providing high-touch global mobility and destination services to ensure a seamless, ‘white-glove’ relocation experience.As a VIP Global Relocation Manager, you will oversee the relocation journey from start to finish, guiding assignees and their families with bespoke, high-level support. This role requires a blend of expertise in global mobility, relocation, and destination services, ensuring each transition is smooth and efficient for your clients.Key Responsibilities
Coordinate and manage the full lifecycle of the relocation and global mobility services for VIPs and HNW individuals.
Oversee complex caseloads with a commitment to providing high-quality client service and maintaining strict confidentiality.
Collaborate with destination service providers and manage supplier... relationships to deliver tailored relocation experiences.
Coordinate destination services, such as home search, school placement, tenancy management, and temporary housing.
Facilitate door-to-door shipment logistics, including handling household goods and high-value items.
Serve as an expert advisor on international relocation policies, procedures, and best practices.
Provide concierge-level support for special requests, such as luxury goods relocation, hiring private jets, and sourcing bespoke services.
Manage customs documentation and logistics for international moves, ensuring compliance and smooth transitions.
Act as a strategic partner with HR and global mobility teams to support seamless employee transitions.
Maintain accurate records and manage data with meticulous attention to detail.
Support client review meetings and presentations to showcase service success and client satisfaction.
Skills and Experience Required
A minimum of 5 years in relocation or global mobility services, with a focus on VIP and executive-level client care.
Prior in-house global mobility or client-side experience is highly advantageous.
Expertise in handling international relocations, especially for senior executives and high net worth individuals.
Comprehensive understanding of the relocation process, including international household goods transportation.
Solid knowledge of the UK property market for rentals and purchases, with an understanding of relevant property law and tenancy requirements.
Commercial acumen to optimise service profitability while delivering high-touch client experiences.
Exceptional relationship-building abilities, with the confidence and poise to interact with clients at all levels.
A consultative, proactive approach to problem-solving and client management.
Excellent verbal and written communication skills, coupled with strong presentation abilities.
High attention to detail in data and records management, ensuring accuracy in all documentation.
Flexibility and adaptability, thriving under pressure and maintaining composure in a fast-paced environment.
Proven organisational skills, managing time effectively and prioritising tasks efficiently.
A commitment to learning and professional growth, demonstrating initiative in skill development.
A passion for delivering first-class client service with a deep interest in global mobility.
Proficient in English; fluency in French is highly advantageous.
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