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Student Support and Welfare Officers(London,Slough,Oxford,Notthingham) at Oxford Business College
London, United Kingdom
Job Descrption
We are currently seeking Student Support and Welfare Officers across our campuses in Park Royal, Slough,Oxford,& Nottingham.
The role
Student Support and Welfare Officers are responsible to providing students in campuses with all the support and welfare services they need once they have been admitted into the College. They will support students with attendance and engagement with the College, referrals and any administrative/documentary interventions that are required to safeguard and enhance the student experience.
Key Responsibilities:
• To ensure that students in their respective campus are fully supported throughout the student... journey
• To help students overcome any barriers to learning and to deal effectively and promptly with issues that impact negatively on the student experience
• To help students to solve problems so that they are able to continue with their studies without hindrance
• To support the planning and preparations of enrolments, inductions, the social programme and other key events such as employer engagement seminars • To monitor, be a physical point of contact and refer students to the Registrar on the following student activities and behaviours
• Authorised absence • Attendance and Engagement • Requests for Authorised Absence • Requests for interruption of studies, deferrals and withdrawals• Requests for Mitigating Circumstances for assignment submissions • Mitigating circumstances • Requests for deferrals and withdrawals • Assignment submissions, resubmissions and resits
To provide students with the following services:
• Proof of Study
• Council Letters
• Reference Letters
• Dissemination of ID cards
• To support and facilitate the Student Voice in their campus
• To refer students to the College Counsellor if required or requested to ensure they receive the best possible help and support they need
• To refer students to specialist support or reasonable adjustments that students may need to remove barriers to learning including disabilities or special needs
• To refer students to workshops and resources that support and encourage them to engage with their studies, succeed on their course and enhance the learning experience • To refer students to appropriate external agencies as required and/or requested
• To provide information about student support and welfare services at the College to all students throughout the academic year.
• To remain within service boundaries, including compliance with confidentiality and General Data Protection Regulations (GDPR)
• To take proactive measures to identify problems and prevent them from reoccurring • To keep up to date on relevant policies in relations to student support, attendance and engagement, concerns, complaints and enquiries
• To maintain a comprehensive journal of all interactions with students including dates, issues and outcomes
• To provide regular reports to the Student Welfare Manager in their respective campus and/or the Head of Student Support and Welfare.
• To make contributions to the continuous quality improvement plan by collecting information in relation to frontline student support and welfare.
PERSON SPECIFICATIONS
Desirable BA (Hons) Degree in a relevant subject
Experience of working in a similar role
Training in information advice and guidance (IAG)
Training in student support and welfare provision Essential Criteria
Level 3 qualification(s) e.g. A’ level(s)
Willing to undertake training as required
Fluent English language
Available and willing to work weekends
Able to handle pressure
To Apply, please send a copy of your Cv and Cover Letter to hr@oxfordbusinesscollege.ac.uk specifying your preferred location for the position
Job Type: Full-time
Pay: £24,000.00-£28,000.00 per year
Benefits:
• Company pension
• Free parking
• On-site parking
Schedule:
• Weekend availability
Work Location: In person
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